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Mortgage Retail Underwriting Manager – Brentwood, TN

Mortgage Retail Underwriting Manager – Brentwood, TN

Reliant Bank is a full-service commercial bank that provides customer service from its website, mobile app, via telephone and from 17 retail locations in Davidson, Hamilton, Hickman, Maury, Robertson, Rutherford, Sumner, and Williamson Counties in Tennessee. Reliant’s mortgage division is housed in Brentwood, Tennessee, but provides mortgage services nationally. Reliant offers a variety of deposit, lending, and mortgage products and services to business and retail customers. The bank’s vision is to be the best financial institution at building and being a part of the communities served, one customer at a time. The company intends to continue building the Reliant brand across its markets and remains committed to building long-term value for its shareholders. We are currently seeking a Mortgage Retail Underwriting Manager. This presents an excellent opportunity for a motivated professional to work in a challenging and rewarding environment. This non-exempt position reports to the VP of Operations and Correspondent Lending.


This position manages all underwriters and is responsible for approving loans which meet or exceed industry standards for investment quality and acceptable risk.


  • Recruits, mentors and manages underwriters
  • Works with conventional and government insured, or government guaranteed loans including but not limited to loans defined as; Fannie Mae, Freddie Mac, FHA, VA, THDA and Rural Development USDA
  • Maintains efficient underwriting of loans through the team and preserves the integrity of the underwriting decisions and process by assisting with the coordination and enforcement of established department standards and procedures
  • Reviews and recommends changes and improvements to department practices as appropriate
  • Monitors and manages UW production and turn times
  • Reviews elevated underwriting decision and reviews loans recommended for denial
  • Researches and responds quickly to requests from self-test and quality control findings
  • Coaches and oversees underwriters and/or underwriting vendors, including ongoing training and feedback to underwriters and spot review of underwriting decisions and commitments
  • Reviews files with conforming and non-conforming loan amounts
  • Reviews credit reports, employment verifications, paystubs, tax returns, bank statements, divorce decrees, bankruptcy filings, and many other personal documents related to credit, income and assets
  • Reviews collateral related documentation such as appraisals, property surveys, inspection reports, title commitments, sales contracts, flood zone certificates and other real estate related documents
  • Compares the loan profile to prescribed guidelines
  • Validates the authenticity and integrity of documents provided
  • Communicates loan decisions to the appropriate personnel
  • Assists post-closing coordinator in clearing additional conditions required by investors
  • Stays current on all agency and investor’s guidelines, as well as federal and state regulations related to mortgage lending
  • Assists with internal and external audits as directed
  • Provides timely responses for loan decisions and condition clearing
  • Works with closing coordinator to properly close loans with the correct documents, terms and conditions required, and assists in making corrections when needed to close a loan and to meet deadlines
  • Serves as backup for various mortgage operations positions as needed
  • Attends seminars and training, reads industry related publications to stay current with loan products, guidelines, regulations and requirements
  • Provides service that aligns with Reliant Bank’s Brand Promise: We are a growing community of friends – one relationship at a time


  • College degree or equivalent professional experience related to residential mortgage loan underwriting required
  • Minimum of three years of successful mortgage loan underwriting experience required
  • Direct Endorsement (DE) and VA SAR designations (Required)
  • Comprehensive knowledge of Open Close or other loan origination system(s), and website housing investor guidelines such as “All Regs” and Optimal Blue
  • Good Microsoft Office skills
  • Ability to communicate effectively through writing, speaking and listening
  • Ability to work effectively and accurately with internal and external customers to speed the loan review
  • Ability to respond to questions and defend underwriting decisions in a professional and productive manner
  • Must be flexible with regards to overtime requirements, including days longer than 8 hours or working weekends and holidays, as needed
  • Ability to multi-task and handle interruptions while maintaining excellent organizational and attention to detail skills
  • Strong commitment to outstanding customer service
  • Must adhere to strict privacy policies using the utmost discretion with regard to borrower information.

Reliant Bank offers competitive compensation and full benefits including medical, dental, vision, health savings accounts, flexible spending accounts, life insurance, short term disability, long term disability, 401(k), paid time off and volunteer time.  Qualified candidates may submit their resume via e-mail to   Reliant Bank is an Equal Employment Opportunity/Affirmative Action Employer.


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