FAQs

FAQs: Personal Banking

A: Click here for our latest rates or call a Reliant Banker today 615-221-2020

A: Customers can set up Direct Deposit with their company’s payroll or Human Resources Manager.  Simply fill out their form and include your Reliant Bank checking account number you wish to have your check deposited into.

A: Contact customer service immediately at 615-221-2020 to report a lost or stolen card and request a new card.  If it is outside our normal business hours, please call 1-800-472-3272 to report your card as lost or stolen.  You will also need to contact customer service during normal business hours at 615-221-2020 to order a new card.

A: To reorder checks you can visit www.checkreorderexpress.com or contact customer service at 615-221-2020.

A: To change your current address for one or all accounts call customer service at 615-221-2020 or visit your nearest Reliant Bank Branch.

A: If you are currently enrolled in e-statements and would like to receive paper statements please contact customer service at 615-221-2020.

A: You can place a stop payment through online banking by clicking on that specific account and then clicking on “Add Stop Payment” from the menu.

You can also place a stop payment by contacting customer service at 615-221-2020.

A: You can place a stop payment on a Bill Pay Check by calling 1-866-325-2454.

A: Your debit card may have been declined due to insufficient funds.  If you have not opted-in to our Overdraft Program, contact your banker for an opt-in form.  This is a free program and you’ll only be charged if you use it.

A: You may change your debit card PIN at any Reliant Bank ATM.  If you have received a PIN mailer and would like to change your PIN, you may also call the number provided in the mailer, 1-800-304-5127, and follow the prompts.  If your PIN is unknown to you, simply request that a new PIN mailer be mailed to your address.

A: 064109044

A: $250,000 FDIC coverage refers to the total of all deposits that an account owner (or account owners) has at each FDIC-insured bank in different ownership categories.  The new coverage limit is effective through December 31, 2013.

A: CDARS, or Certificate of Deposit Account Register Service, is a way that Reliant Bank can offer you up to $50 million in FDIC coverage for your Certificate of Deposit.  This program allows you to have deposits with several FDIC insured institutions with only one banker to talk to, and only one account to keep track of.  You will also receive only one tax form to process!  If you are interested in the CDARS program, please come in to the bank or call a helpful Reliant Banker.  Click here for more information. 

FAQs: General Info

A: Making the move to Reliant Bank is easy. Click here for our Easy Switch Kit.

A: Click here for a list of all locations.

A: Click here for a list of our location hours.

A: Reliant Bank provides free ATMs nationwide for all of our customers.  However, PINs can only be changed at true Reliant Bank ATMs and deposits can only be made at true Reliant Bank ATMs.  Reliant Bank ATMs are located at each of our four branch locations!

A: Reliant Bank observes all Federal holidays.

FAQs: Investor Relations

A: Click here to be directed to our investor relations section of the website.

A: Click here to be directed to our investor relations section of the website.

A: Click here to be directed to our investor relations section of the website.

FAQs: Business

A: Reliant’s ClearlyBetter@Work program is a great way employers can pass along great banking benefits to their employees at no cost to the employer!   

A: Email Allie Miller at amiller@reliantbank.com or call 615-221-2067. 

A: Click here to be directed to our Remote Deposit section of the website.

A: For the quickest result email Allie Miller at amiller@reliantbank.com and explain your problem or call 615-221-2067 and leave a message. 

A: 064109044

A: To initiate a wire transfer, please visit the Reliant Bank branch nearest you.

A: To receive a wire transfer to your account, please provide the following information to the individual or business who is sending the wire:

  • Wire Routing Transit Number: 064109044
  • Bank Name: Reliant Bank
  • City, State: Brentwood, TN  
  • Your Account Number: Your 7-digit account number
  • Title of Account: The name of your account as it appears on your statement

 

A: Our Commercial Bankers will be happy to help you find the right financing for your business needs.  Talk to them today by calling 615-221-2025 or email commercialbanking@reliantbank.com

FAQs: Online Banking

A: To enroll in online banking, click here or visit our Online Banking page.  Follow the prompts, and you will be granted access to your Reliant accounts.  Online Banking is a free service that is available 24 hours a day! 

A: To enroll in Corporate Cash Management, contact your account officer at Reliant Bank or call us at 615-221-2020 during normal business hours.

A: To enroll in Online Bill Pay, simply log into your Reliant account online through our homepage at www.ReliantBank.com.  Click on the Bill Pay button located in the menu options, and follow the prompts.  Online Bill Pay is a free service that is available 24 hours a day!

A: When you come to the Online Banking and Bill Pay site, a secure connection is established that prevents any outside parties from viewing transaction information. Any data that is transferred between locations is also made over secure connections, utilizing 128 bit data encryption, and all account information is kept behind advanced firewall technology to prevent any outside access. 

A: Personal/Business Online Banking minimum browser requirements:

  • Microsoft Windows (98, ME, 2000, & XP) Vista and 7 as well
  • Microsoft IE: 6.0 or higher
  • Netscape Navigator: 6.1 or higher
  • Mozilla Firefox: 1.0 or higher
  • Opera: 7.54 or higher
  • Mac OS X
  • Netscape Navigator: 7.0 and higher
  • Mozilla Camino: 0.8.1 and higher
  • Apple Safari: 1.0 and higher
  • Mozilla Firefox: 1.0 and higher
  • Opera: 7.54 and higher

 

A: Corporate Cash Management minimum browser requirements:

  • Microsoft Windows (98, ME, 2000, XP) Vista and 7 as well
  • Microsoft IE: 6.0 and higher
  • Mozilla Firefox: 1.0 and higher
  • Mac OS X (OS 10.0.38 or greater)
  • Firefox: 1.0 and higher

**PremierACH is only qualified for use with Microsoft Internet Explorer on Windows PC's**

**Apple Safari is not a qualified browser with Corporate Cash Management**

A: To sign up for E-statements simply log into your online banking.  Once logged in, click on "E-Statement Enrollment" located near the top of screen.  A new window will open where you will fill out the form with the appropriate information, agree to the terms and click submit at the bottom of the form.

A: Once logged into your Online Banking, click on the appropriate account >> click on Documents >> click on Statement with Images.  This will retrieve the E-statements.

A: To have your password emailed to you, simply enter your Access ID where prompted on the homepage of our website www.ReliantBank.com.  Click on the ‘Forgotten your password’ link and follow the prompts. 

If you need further assistance, call 615-221-2020 or email us at onlinebanking@reliantbank.com.   Someone will assist you during normal business hours.

A: For corporate cash management login assistance, call 615-221-2020 or email us at onlinebanking@reliantbank.com.   Someone will assist you during normal business hours.

A: To have your password emailed to you, simply enter your Access ID where prompted on the homepage of our website www.ReliantBank.com.  Click on the ‘Forgotten your password’ link and follow the prompts.  If you need further assistance, call 615-221-2020 or email us at onlinebanking@reliantbank.com.   Someone will assist you during normal business hours.

A: To export your transactions from Reliant Online Banking to Quicken, Quickbooks, or Microsoft Money, simply log into your Reliant Online Banking.  Once logged in, click on the account you would like to export from.  Hover your mouse over the Transaction button, and click on Export Transactions.  Follow the prompts and select the appropriate Export Format, and click the Export button.  This will transfer your transaction into your money managing software.  You can also create a Comma Separated File [.CSV] and export transactions into Microsoft Excel.

A: Once logged into your Online Banking, you can transfer money between accounts in your online profile.  Use the Express Transfers section in the upper right corner of the landing page once logged in.  To schedule a future-dated transfer, click the Advanced Scheduled Transfers button and follow the prompts. 

A: Once logged into your Corporate Cash Management, you can transfer money between accounts in your online profile.  Hover over the Funds Management button and click on Transfer List.  Select the appropriate transfer template, and enter your information to submit the transfer. 

A: Once logged into your Online Banking, you can set up a recurring transfer between accounts in your online profile.  Click on the Advanced Scheduled Transfers link located in the Express Transfers section in the upper right corner of the landing page.  Follow the prompts to schedule your recurring transfer. You can also hover over the Transfer button located in the top menu options, and click New Scheduled Transfer.  Follow the prompts to schedule the recurring transfer.

A: You can transfer funds to and from your bank accounts at another institution through our Online Bill Pay.  Simply log into your Online Banking, then click on the Bill Pay hyperlink to open your Bill Pay screen.  Once on your Bill Pay screen, hover over Transfers then click Add Transfer Account.  Follow the prompts to add your external account for transfer capabilities.