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COVID 19 Updates

Face Coverings No Longer Required

May 3, 2021

Effective Monday, May 3, face coverings are no longer required inside most Reliant branches. The exceptions are our Davidson County branches where face coverings are still required due to a countywide mask mandate that remains active.   

If you or someone around you is unwell or have been placed in quarantine, please don’t choose the lobby for service – use alternative solutions including telephone or online banking instead. 

The health and safety of our employees and customers remains a top priority. While inside a Reliant location, we ask you to please maintain 6-foot physical distancing between you and others in the branch – whether our employees or other customers. Floor markers are in place to remind us of this important preventative measure*. 

We continue to offer alternative and digital banking options and encourage you to use these important channels for service. 

Digital and Alternative Banking 

  1. 24/7 Mobile App – Account access connecting you to multiple banking services. 
  1. Online Bill Pay – Web-based payment portal accessed via mobile app and desktop browser. 
  1. 24/7 ATMs – Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network. 
  1. Tap-To-Pay – Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces. 
  1. Debit Card/Credit Card – Remote purchasing capabilities if you are staying at home. 
  1. 24/7 Telephone Banking – Access account functions directly from your phone. Call your local branch or 877-221-2050 and follow the prompts to get started. 
  1. Online Banking – Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks. 

We appreciate your business and your patience during this time. We look forward to seeing you soon.

*Face Coverings: 

Government orders may provide an exemption for small children and those unable to wear a face covering due to health reasons. We ask that everyone practice social distancing while visiting a Reliant location.  

*Preventative measure: 

The risk of contracting COVID cannot be completely eliminated. 

An Open Letter About COVID-19 [Coronavirus]

March 13, 2020

Dear Valued Customers, Reliant Bank recognizes the threat we all face regarding COVID-19, otherwise known as the coronavirus. Along with other organizations across the globe, we are approaching this situation with caution. We are here to help you understand and navigate these uncertain times. We expect the impact to be felt in multiple ways, including financial market volatility. Please know we are closely monitoring daily developments and have created a detailed plan to ensure the banking services we provide to you are not disrupted. First and foremost, we have put significant effort into ensuring that our employees are following CDC […]

Read More

Following CDC Guidelines

We continue to follow CDC guidelines and take proactive steps to help reduce the spread of COVID-19. Some of these steps include:

  • All employees with the ability to work remotely are doing so.
  • Front-line employees are following CDC protocols and are encouraged to do what is right for them and their personal health circumstances.
  • Providing a quick link on our website to the CDC’s Coronavirus Self-Checker, a self-assessment tool that guides users through a list of questions to determine their risk.  If the user is determined at risk, they are connected to additional resources and medical professionals.
CDC guidelines recommend calling your doctor if you think you have been exposed to COVID-19 and develop symptoms, including fever, cough or difficulty breathing. Symptoms may appear 2-14 days after exposure. We have asked all Reliant employees to help prevent the spread of this virus by following CDC guidelines:
  • Avoiding close contact with those who are sick.
  • Covering coughs and sneezes with a tissue – then disposing of the tissue
  • Avoiding touching eyes, nose and mouth
  • Cleaning and disinfecting frequently-touched objects and surfaces
  • Washing hands often with soap and water for at least 20 seconds
  • Staying home if sick – except to get medical care.
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