COVID-19 Information | Important Alerts

All Reliant Branch Lobbies Available by Appointment Only

December 16, 2020

Effective Thursday, December 17, 2020, access to any Reliant branch lobby will be available by appointment only. Branches with drive-thru services will remain available during regular business hours. In addition, Reliant requires a face mask/covering to be worn when inside any of our locations. This requirement extends to all employees, customers and vendors.

The health and safety of our employees, customers and communities remains Reliant’s top priority. We have protective protocols in place for in-branch visits to help decrease the risk of viral exposure and spread.

These safety measures include maintaining the recommended 6-foot physical distancing between you and others in the branch- whether our employees or other customers, frequent cleaning of high-touch surfaces with disinfectant, and requiring masks be worn while inside a Reliant location.

We apologize for the inconvenience, but we remain committed to protecting our employees and customers, including the most vulnerable members of the communities in which we serve. As case counts continue to rapidly increase, implementing these changes will also help prevent service disruptions.

Please remember account access remains easily available at reliantbank.com, the mobile app and Reliant ATMs. Should you need to make a lobby appointment, please call your local branch. Phone numbers are listed at here.

Additionally, these alternative and digital banking options are also available to make banking from home easy and convenient.

Digital and Alternative Banking

24/7 Mobile App – Account access connecting you to multiple banking services.
Online Bill Pay – Web-based payment portal accessed via mobile app and desktop browser.
24/7 ATMs – Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network.
Tap-To-Pay – Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces.
Debit Card/Credit Card – Remote purchasing capabilities if you are staying at home.
24/7 Telephone Banking – Access account functions directly from your phone. Call your local branch or 877-221-2050 and follow the prompts to get started.
Online Banking – Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks.

We appreciate your business and your trust. You can rely on us to do what it takes to keep our communities safe, while continuing to provide critical financial servicing.

Branch Lobbies Available by Appointment Only

December 9, 2020

Effective Monday, December 14, 2020, the following branch lobbies will be available by appointment only: Thompson’s Station Maryland Farms Kingston Springs Capitol View (no drive-thru) RiverBend These branches will continue to offer drive-thru services during normal business hours. We apologize for any inconvenience.

Reinstating Normal Lobby Services

October 6, 2020

We appreciate your business and the trust you have placed in Reliant for financial advice and solutions that meet your needs. When the pandemic began, Reliant implemented service changes to protect customers and employees and keep our communities safe. Effective October 1, Reliant has restored normal service hours for our branch lobbies. To ensure lobbies remain open for your convenience and help prevent the spread of the coronavirus, we ask you to please wear a face mask or covering while inside our branches. For safety and identification purposes, you may be asked to lower your mask briefly upon entrance. If […]

Reinstating Additional Lobby Services

June 2, 2020

Last week, Reliant began reopening lobbies with added precautions and limited hours, as part of a phased initiative to move towards our normal business model as we continue navigating through the COVID-19 pandemic. As part of a phased plan to return our business model to normal, Reliant has begun to reopen lobbies – with added precautions and limited hours. Though all Reliant locations have maintained normal operating hours during the pandemic, the service model changed to drive thru, phone and digital access with lobby visits by appointment only. On May 26, we reopened these branch lobbies with hours of 9 […]

Gratitude and Hope

April 16, 2020

As we push through another week of the COVID-19 pandemic, hope is particularly relevant and necessary. The pandemic’s impact continues to affect our families, our businesses, our communities, and our way of life. To those who are ill from the virus, we share our hope for a full recovery. We are inspired by the unwavering dedication of healthcare workers around the world who are caring for those in need, and we are grateful to so many others– from grocery store and pharmacy employees to postal workers and UPS drivers, who continue to serve us. It is with special appreciation that […]

CARES Act, Financial Relief and Employment Assistance

March 31, 2020

Much has happened over the past several days related to the COVID-19 pandemic response. The coronavirus stimulus package, the CARES Act, was signed into law, and nationwide social distancing guidelines have been extended to April 30. Yesterday, Governor Bill Lee, issued a Safer-At-Home Order for the state of Tennessee, urging Tennesseans to stay in place and restricting operations of non-essential businesses. As an essential business with a special responsibility to continue operations, Reliant’s commitment is to continue providing vital banking services to our customers and communities as we move through and adjust during these unusual times. We continue monitoring CDC […]

CDC Self-Assessment Tool

March 20, 2020

The CDC has launched a new self-assessment tool that guides users through a list of questions to determine their risk of infection. If the user is determined to be at risk, they are connected to additional resources and medical professionals. Click here to access the self-assessment tool. CDC guidelines recommend calling your doctor if you think you have been exposed to COVID-19 and develop symptoms, including fever, cough or difficulty breathing. Symptoms may appear 2-14 days after exposure. To help prevent the spread of this virus follow these CDC guidelines: Avoiding close contact with those who are sick. Covering coughs […]

COVID-19 Branch Operations Alert

March 18, 2020

During these unprecedented times, we are following CDC social distancing guidelines and taking proactive steps to help reduce the spread of the coronavirus (COVID-19). Please know the health and well-being of our customers, our employees, and our communities is our top priority, and we are closely monitoring the pandemic. Effective Friday, March 20, 2020, we will temporarily close all Reliant branch lobbies to appointment only. To schedule a branch appointment, please contact your local banker during bank business hours. Prior to scheduling a branch appointment, we ask you to let us know if you have traveled out of the state […]

An Open Letter About COVID-19 [Coronavirus]

March 13, 2020

Dear Valued Customers, Reliant Bank recognizes the threat we all face regarding COVID-19, otherwise known as the coronavirus. Along with other organizations across the globe, we are approaching this situation with caution. We are here to help you understand and navigate these uncertain times. We expect the impact to be felt in multiple ways, including financial market volatility. Please know we are closely monitoring daily developments and have created a detailed plan to ensure the banking services we provide to you are not disrupted. First and foremost, we have put significant effort into ensuring that our employees are following CDC […]

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COVID 19 Updates