COVID-19 Information | Important Alerts

Reinstating Normal Lobby Services

October 6, 2020

We appreciate your business and the trust you have placed in Reliant for financial advice and solutions that meet your needs. When the pandemic began, Reliant implemented service changes to protect customers and employees and keep our communities safe.

Effective October 1, Reliant has restored normal service hours for our branch lobbies. To ensure lobbies remain open for your convenience and help prevent the spread of the coronavirus, we ask you to please wear a face mask or covering while inside our branches. For safety and identification purposes, you may be asked to lower your mask briefly upon entrance.

If you or someone around you is unwell or have been placed in quarantine, please don’t choose the lobby for service – use alternative solutions including telephone or online banking instead.

The health and safety of our employees and customers remains a top priority. When inside a Reliant location, please maintain 6-foot physical distancing between you and others in the branch – whether our employees or other customers. Floor markers are in place to remind us of this important preventative measure.

As always, we continue to offer alternative and digital banking options and encourage you to use these important channels for service.

Digital and Alternative Banking

24/7 Mobile App – Account access connecting you to multiple banking services.
Online Bill Pay – Web-based payment portal accessed via mobile app and desktop browser.
24/7 ATMs – Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network.
Tap-To-Pay – Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces.
Debit Card/Credit Card – Remote purchasing capabilities if you are staying at home.
24/7 Telephone Banking – Access account functions directly from your phone. Call your local branch or 877-221-2050 and follow the prompts to get started.
Online Banking – Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks.

As an essential business, we remain committed to serving you and our communities through financial service, guidance and assistance during this unprecedented time.

Stay healthy,

John R. Wilson

President

Reinstating Additional Lobby Services

June 2, 2020

Last week, Reliant began reopening lobbies with added precautions and limited hours, as part of a phased initiative to move towards our normal business model as we continue navigating through the COVID-19 pandemic. As part of a phased plan to return our business model to normal, Reliant has begun to reopen lobbies – with added precautions and limited hours. Though all Reliant locations have maintained normal operating hours during the pandemic, the service model changed to drive thru, phone and digital access with lobby visits by appointment only. On May 26, we reopened these branch lobbies with hours of 9 […]

Gratitude and Hope

April 16, 2020

As we push through another week of the COVID-19 pandemic, hope is particularly relevant and necessary. The pandemic’s impact continues to affect our families, our businesses, our communities, and our way of life. To those who are ill from the virus, we share our hope for a full recovery. We are inspired by the unwavering dedication of healthcare workers around the world who are caring for those in need, and we are grateful to so many others– from grocery store and pharmacy employees to postal workers and UPS drivers, who continue to serve us. It is with special appreciation that […]

CARES Act, Financial Relief and Employment Assistance

March 31, 2020

Much has happened over the past several days related to the COVID-19 pandemic response. The coronavirus stimulus package, the CARES Act, was signed into law, and nationwide social distancing guidelines have been extended to April 30. Yesterday, Governor Bill Lee, issued a Safer-At-Home Order for the state of Tennessee, urging Tennesseans to stay in place and restricting operations of non-essential businesses. As an essential business with a special responsibility to continue operations, Reliant’s commitment is to continue providing vital banking services to our customers and communities as we move through and adjust during these unusual times. We continue monitoring CDC […]

CDC Self-Assessment Tool

March 20, 2020

The CDC has launched a new self-assessment tool that guides users through a list of questions to determine their risk of infection. If the user is determined to be at risk, they are connected to additional resources and medical professionals. Click here to access the self-assessment tool. CDC guidelines recommend calling your doctor if you think you have been exposed to COVID-19 and develop symptoms, including fever, cough or difficulty breathing. Symptoms may appear 2-14 days after exposure. To help prevent the spread of this virus follow these CDC guidelines: Avoiding close contact with those who are sick. Covering coughs […]

COVID-19 Branch Operations Alert

March 18, 2020

During these unprecedented times, we are following CDC social distancing guidelines and taking proactive steps to help reduce the spread of the coronavirus (COVID-19). Please know the health and well-being of our customers, our employees, and our communities is our top priority, and we are closely monitoring the pandemic. Effective Friday, March 20, 2020, we will temporarily close all Reliant branch lobbies to appointment only. To schedule a branch appointment, please contact your local banker during bank business hours. Prior to scheduling a branch appointment, we ask you to let us know if you have traveled out of the state […]

An Open Letter About COVID-19 [Coronavirus]

March 13, 2020

Dear Valued Customers, Reliant Bank recognizes the threat we all face regarding COVID-19, otherwise known as the coronavirus. Along with other organizations across the globe, we are approaching this situation with caution. We are here to help you understand and navigate these uncertain times. We expect the impact to be felt in multiple ways, including financial market volatility. Please know we are closely monitoring daily developments and have created a detailed plan to ensure the banking services we provide to you are not disrupted. First and foremost, we have put significant effort into ensuring that our employees are following CDC […]

Rely on us to continue providing

vital banking services

COVID 19 Updates