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COVID 19 Updates

Reinstating Additional Lobby Services

June 2, 2020

Last week, Reliant began reopening lobbies with added precautions and limited hours, as part of a phased initiative to move towards our normal business model as we continue navigating through the COVID-19 pandemic.

As part of a phased plan to return our business model to normal, Reliant has begun to reopen lobbies – with added precautions and limited hours. Though all Reliant locations have maintained normal operating hours during the pandemic, the service model changed to drive thru, phone and digital access with lobby visits by appointment only.

On May 26, we reopened these branch lobbies with hours of 9 a.m. – 2 p.m.:

  • Ashland City Branch, 575 South Main Street, Ashland City
  • Chattanooga Branch, 633 Chestnut Street, Suite 100, Chattanooga
  • James Campbell Branch, 501 S. James Campbell Boulevard, Columbia
  • Maryland Farms Branch, 5109 Peter Taylor Park Drive, Suite 300, Brentwood
  • Nashville Pike Branch, 1204 Nashville Pike, Gallatin
  • Tradewinds Branch, 1929 Madison Street, Clarksville

And on Monday, June 8, we will reopen these lobbies with hours of 9 a.m. to 2 p.m.:

  • Centerville Branch, 314 N. Public Square, Centerville
  • Franklin Branch, 101 Creekstone Boulevard, Suite 100, Franklin
  • Kingston Springs Branch, 101 W. Kingston Springs Road, Kingston Springs
  • Madison Street Branch, 1430 Madison Street, Clarksville
  • Mt. Pleasant Branch, 105 Public Square, Mt. Pleasant
  • Murfreesboro Branch, 1835 East Northfield Boulevard, Murfreesboro
  • St. Bethlehem Branch, 2070 Wilma Rudolph Boulevard, Clarksville
  • Springfield Branch, 701 South Main Street, Springfield

All other branches maintain their altered service model of providing bank support via drive thru, phone and digital access with lobby visits by appointment only.

To help protect your health and safety – along with that of our employees and communities, please remember these alternative and digital banking options are available to make banking from home easy and convenient.

Digital and Alternative Banking

  1. 24/7 Mobile App – Account access connecting you to multiple banking services.
  2. Online Bill Pay – Web-based payment portal accessed via mobile app and desktop browser.
  3. 24/7 ATMs – Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network.
  4. Tap-To-Pay – Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces.
  5. Debit Card/Credit Card – Remote purchasing capabilities if you are staying at home.
  6. 24/7 Telephone Banking – Access account functions directly from your phone. Call your local branch or 877-221-2050 and follow the prompts to get started.
  7. Online Banking – Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks.

Please remember that if you visit a Reliant location, we have protective protocols in place for you to follow. This includes maintaining the recommended 6-foot physical distancing between you and others in the branch – whether our employees or other customers. To help us be mindful of this important preventative measure, floor markers have been placed.

Upon entering a branch, you may encounter health screening questions, and in addition, we are limiting the number of customers in the branch at any one time to reduce crowding. To help with this measure, we request that you only bring individuals with you if they are needed to complete the transaction. If maximum occupancy is reached at any location, an employee will be available at the door for check-in, and you may be asked to return to your vehicle until someone is available to assist you.

Thank you for your continued business. It is our pleasure to support your financial needs while providing you with a top-notch service experience.

Stay healthy,

DeVan Ard, Jr.
Chairman, President and CEO

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Much has happened over the past several days related to the COVID-19 pandemic response. The coronavirus stimulus package, the CARES Act, was signed into law, and nationwide social distancing guidelines have been extended to April 30. Yesterday, Governor Bill Lee, issued a Safer-At-Home Order for the state of Tennessee, urging Tennesseans to stay in place and restricting operations of non-essential businesses. As an essential business with a special responsibility to continue operations, Reliant’s commitment is to continue providing vital banking services to our customers and communities as we move through and adjust during these unusual times. We continue monitoring CDC […]

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CDC Self-Assessment Tool

March 20, 2020

The CDC has launched a new self-assessment tool that guides users through a list of questions to determine their risk of infection. If the user is determined to be at risk, they are connected to additional resources and medical professionals. Click here to access the self-assessment tool. CDC guidelines recommend calling your doctor if you think you have been exposed to COVID-19 and develop symptoms, including fever, cough or difficulty breathing. Symptoms may appear 2-14 days after exposure. To help prevent the spread of this virus follow these CDC guidelines: Avoiding close contact with those who are sick. Covering coughs […]

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COVID-19 Branch Operations Alert

March 18, 2020

During these unprecedented times, we are following CDC social distancing guidelines and taking proactive steps to help reduce the spread of the coronavirus (COVID-19). Please know the health and well-being of our customers, our employees, and our communities is our top priority, and we are closely monitoring the pandemic. Effective Friday, March 20, 2020, we will temporarily close all Reliant branch lobbies to appointment only. To schedule a branch appointment, please contact your local banker during bank business hours. Prior to scheduling a branch appointment, we ask you to let us know if you have traveled out of the state […]

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An Open Letter About COVID-19 [Coronavirus]

March 13, 2020

Dear Valued Customers, Reliant Bank recognizes the threat we all face regarding COVID-19, otherwise known as the coronavirus. Along with other organizations across the globe, we are approaching this situation with caution. We are here to help you understand and navigate these uncertain times. We expect the impact to be felt in multiple ways, including financial market volatility. Please know we are closely monitoring daily developments and have created a detailed plan to ensure the banking services we provide to you are not disrupted. First and foremost, we have put significant effort into ensuring that our employees are following CDC […]

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Following CDC Guidelines

We continue to follow CDC guidelines and take proactive steps to help reduce the spread of COVID-19. Some of these steps include:

  • All employees with the ability to work remotely are doing so.
  • Front-line employees are following CDC protocols and are encouraged to do what is right for them and their personal health circumstances.
  • Temporarily shifting branch business operations to drive-thru servicing, with in-branch visits by appointment only.
  • Providing a quick link on our website to the CDC’s Coronavirus Self-Checker, a self-assessment tool that guides users through a list of questions to determine their risk.  If the user is determined at risk, they are connected to additional resources and medical professionals.
CDC guidelines recommend calling your doctor if you think you have been exposed to COVID-19 and develop symptoms, including fever, cough or difficulty breathing. Symptoms may appear 2-14 days after exposure. We have asked all Reliant employees to help prevent the spread of this virus by following CDC guidelines:
  • Avoiding close contact with those who are sick.
  • Covering coughs and sneezes with a tissue – then disposing of the tissue
  • Avoiding touching eyes, nose and mouth
  • Cleaning and disinfecting frequently-touched objects and surfaces
  • Washing hands often with soap and water for at least 20 seconds
  • Staying home if sick – except to get medical care.
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