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COVID 19 Updates

Face Coverings No Longer Required

May 3, 2021

Effective Monday, May 3, face coverings are no longer required inside most Reliant branches. The exceptions are our Davidson County branches where face coverings are still required due to a countywide mask mandate that remains active.   

If you or someone around you is unwell or have been placed in quarantine, please don’t choose the lobby for service – use alternative solutions including telephone or online banking instead. 

The health and safety of our employees and customers remains a top priority. While inside a Reliant location, we ask you to please maintain 6-foot physical distancing between you and others in the branch – whether our employees or other customers. Floor markers are in place to remind us of this important preventative measure*. 

We continue to offer alternative and digital banking options and encourage you to use these important channels for service. 

Digital and Alternative Banking 

  1. 24/7 Mobile App – Account access connecting you to multiple banking services. 
  1. Online Bill Pay – Web-based payment portal accessed via mobile app and desktop browser. 
  1. 24/7 ATMs – Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network. 
  1. Tap-To-Pay – Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces. 
  1. Debit Card/Credit Card – Remote purchasing capabilities if you are staying at home. 
  1. 24/7 Telephone Banking – Access account functions directly from your phone. Call your local branch or 877-221-2050 and follow the prompts to get started. 
  1. Online Banking – Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks. 

We appreciate your business and your patience during this time. We look forward to seeing you soon.

*Face Coverings: 

Government orders may provide an exemption for small children and those unable to wear a face covering due to health reasons. We ask that everyone practice social distancing while visiting a Reliant location.  

*Preventative measure: 

The risk of contracting COVID cannot be completely eliminated. 

All Lobbies Reopening

March 26, 2021

We appreciate your business and the trust you have placed in Reliant for financial advice and solutions that meet your needs. Throughout the pandemic, Reliant implemented service changes to protect customers and employees and keep our communities safe. Effective Monday, March 29, Reliant has restored normal service hours for all branch lobbies. We will continue to maintain our company-wide mask mandate which requires all employees, customers and vendors who enter any Reliant location to wear a face covering*. For safety and identification purposes, you may be asked to lower your mask briefly upon entrance. If you or someone around you […]

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Several Lobbies Reopening

March 12, 2021

We appreciate your business and the trust you have placed in Reliant for financial advice and solutions that meet your needs. Throughout the pandemic, Reliant implemented service changes to protect customers and employees and keep our communities safe. Effective Monday, March 15, Reliant has restored normal service hours for the following branch lobbies: Ashland City Chattanooga James Campbell Lenox Main Office Murfreesboro Nashville Pike Springfield Tradewinds Other branch locations will maintain their current drive-thru service model with lobby visits by appointment. We will continue to maintain our company-wide mask mandate which requires all employees, customers and vendors who enter any […]

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All Reliant Branch Lobbies Available by Appointment Only

December 16, 2020

Effective Thursday, December 17, 2020, access to any Reliant branch lobby will be available by appointment only. Branches with drive-thru services will remain available during regular business hours. In addition, Reliant requires a face mask/covering to be worn when inside any of our locations. This requirement extends to all employees, customers and vendors. The health and safety of our employees, customers and communities remains Reliant’s top priority. We have protective protocols in place for in-branch visits to help decrease the risk of viral exposure and spread. These safety measures include maintaining the recommended 6-foot physical distancing between you and others […]

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Branch Lobbies Available by Appointment Only

December 9, 2020

Effective Monday, December 14, 2020, the following branch lobbies will be available by appointment only:  Thompson’s Station  Maryland Farms  Kingston Springs  Capitol View (no drive-thru)  RiverBend  These branches will continue to offer drive-thru services during normal business hours.   We apologize for any inconvenience. 

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Reinstating Normal Lobby Services

October 6, 2020

We appreciate your business and the trust you have placed in Reliant for financial advice and solutions that meet your needs. When the pandemic began, Reliant implemented service changes to protect customers and employees and keep our communities safe. Effective October 1, Reliant has restored normal service hours for our branch lobbies. To ensure lobbies remain open for your convenience and help prevent the spread of the coronavirus, we ask you to please wear a face mask or covering while inside our branches. For safety and identification purposes, you may be asked to lower your mask briefly upon entrance. If […]

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Reinstating Additional Lobby Services

June 2, 2020

Last week, Reliant began reopening lobbies with added precautions and limited hours, as part of a phased initiative to move towards our normal business model as we continue navigating through the COVID-19 pandemic. As part of a phased plan to return our business model to normal, Reliant has begun to reopen lobbies – with added precautions and limited hours. Though all Reliant locations have maintained normal operating hours during the pandemic, the service model changed to drive thru, phone and digital access with lobby visits by appointment only. On May 26, we reopened these branch lobbies with hours of 9 […]

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Gratitude and Hope

April 16, 2020

As we push through another week of the COVID-19 pandemic, hope is particularly relevant and necessary. The pandemic’s impact continues to affect our families, our businesses, our communities, and our way of life. To those who are ill from the virus, we share our hope for a full recovery. We are inspired by the unwavering dedication of healthcare workers around the world who are caring for those in need, and we are grateful to so many others– from grocery store and pharmacy employees to postal workers and UPS drivers, who continue to serve us. It is with special appreciation that […]

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CARES Act, Financial Relief and Employment Assistance

March 31, 2020

Much has happened over the past several days related to the COVID-19 pandemic response. The coronavirus stimulus package, the CARES Act, was signed into law, and nationwide social distancing guidelines have been extended to April 30. Yesterday, Governor Bill Lee, issued a Safer-At-Home Order for the state of Tennessee, urging Tennesseans to stay in place and restricting operations of non-essential businesses. As an essential business with a special responsibility to continue operations, Reliant’s commitment is to continue providing vital banking services to our customers and communities as we move through and adjust during these unusual times. We continue monitoring CDC […]

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CDC Self-Assessment Tool

March 20, 2020

The CDC has launched a new self-assessment tool that guides users through a list of questions to determine their risk of infection. If the user is determined to be at risk, they are connected to additional resources and medical professionals. Click here to access the self-assessment tool. CDC guidelines recommend calling your doctor if you think you have been exposed to COVID-19 and develop symptoms, including fever, cough or difficulty breathing. Symptoms may appear 2-14 days after exposure. To help prevent the spread of this virus follow these CDC guidelines: Avoiding close contact with those who are sick. Covering coughs […]

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COVID-19 Branch Operations Alert

March 18, 2020

During these unprecedented times, we are following CDC social distancing guidelines and taking proactive steps to help reduce the spread of the coronavirus (COVID-19). Please know the health and well-being of our customers, our employees, and our communities is our top priority, and we are closely monitoring the pandemic. Effective Friday, March 20, 2020, we will temporarily close all Reliant branch lobbies to appointment only. To schedule a branch appointment, please contact your local banker during bank business hours. Prior to scheduling a branch appointment, we ask you to let us know if you have traveled out of the state […]

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Following CDC Guidelines

We continue to follow CDC guidelines and take proactive steps to help reduce the spread of COVID-19. Some of these steps include:

  • All employees with the ability to work remotely are doing so.
  • Front-line employees are following CDC protocols and are encouraged to do what is right for them and their personal health circumstances.
  • Providing a quick link on our website to the CDC’s Coronavirus Self-Checker, a self-assessment tool that guides users through a list of questions to determine their risk.  If the user is determined at risk, they are connected to additional resources and medical professionals.
CDC guidelines recommend calling your doctor if you think you have been exposed to COVID-19 and develop symptoms, including fever, cough or difficulty breathing. Symptoms may appear 2-14 days after exposure. We have asked all Reliant employees to help prevent the spread of this virus by following CDC guidelines:
  • Avoiding close contact with those who are sick.
  • Covering coughs and sneezes with a tissue – then disposing of the tissue
  • Avoiding touching eyes, nose and mouth
  • Cleaning and disinfecting frequently-touched objects and surfaces
  • Washing hands often with soap and water for at least 20 seconds
  • Staying home if sick – except to get medical care.
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