Alerts

 

Attention Mobile App Users!

To ensure continued access to Mobiliti, Reliant Bank’s mobile app, please make sure your mobile device is updated with the latest Operating System (OS) version. For Apple users, that means iOS 8 and above. For Android users, that means Level 20 and above.

Effective June 25, 2017, users with earlier OS versions – which no longer meet security protocol – will receive a connection error message when attempting to access the mobile app.

 

Consumer Alert

Brentwood Police have issued a security alert relevant to consumer activities at local financial institutions. Please exercise care when leaving ATMs and the bank following cash transactions. Police are working multiple cases involving suspects who monitor customers entering and exiting their financial institution or using ATMs.

If a customer appears to have cash, he is being followed by these suspects and robberies have occurred. 

Please be aware of your surroundings at all times and report any suspicious activity to the local authorities.

 

The EMV CHIP is here!

Reliant Bank debit cards are now equipped with an embedded chip making them safer than ever from potential fraud.  Beginning in March 2017, we will send active debit card users a replacement debit chip card in the month listed as your expiration month on your current card, regardless of the expiration year.  Your card number and PIN will remain the same.  If you have not used your debit card in the last six months, you are not active!

Reminder!   Your new EMV Reliant chip card will have a different expiration and CVV number so don't forget to update any recurring payments you have set up for your account! 

Please contact your local branch with questions or read below for additional EMV information.

What is EMV? 

EMV was named by its developers: Europay, MasterCard® and Visa®.  EMV chip technology is becoming the global standard for credit card and debit card payments. This technology features payment cards with an embedded m  icroprocessor chip that stores and protects cardholder data.

Why chip technology?

Chip technology is the newest phase in our payment system that will help increase security, reduce card-present fraud and enable the use of future value-added applications. A chip & signature adds an additional layer of sophisticated fraud protection through an embedded microchip that turns cardmember information into a unique code when used at a chip-enabled terminal that is difficult to duplicate or copy. This type of card has been around for more than a decade and is safe to use; it is already standard practice in more than 80 countries worldwide.

How is a chip card different from a swipe card?

The chip card looks just like a swipe card, but in addition to the magnetic stripe on the back of the card there is an embedded chip on the front of the card. What you see on the card is not the actual chip, but a protective overlay.

Can I use my new card at places without a chip card terminal?

Of course! In addition to the embedded microchip, your card still has a magnetic stripe on the back. That way you can continue to make purchases by swiping your card and signing the receipt. You can also use your card at ATMs just like before. 

What are the benefits of the EMV compliant chip card?

In addition to the security benefits that are included with your existing Card, chip & signature technology gives you added security through the use of stronger authentication methods and unique transaction elements that make chip card data less attractive to steal and counterfeit – making fraud a near impossibility.

How does the EMV compliant chip card work at the point of payment?

Rather than swiping the card, the user will insert it into the card reader with the chip facing up.  The card will stay in the reader until the prompt on the screen signals the transaction is complete.  Complete your signature or enter your pin and you are done!

 

 

 

Debit Card Alert:

Reliant Bank takes every precaution to protect your accounts. Because of recurring fraud, Reliant Bank declines foreign debit card transactions and places a temporary hold on the card to prevent unauthorized activity on the account. When a hold is placed, you will be unable to use your debit card until you confirm the purchase is authorized by calling 1-800-262-2024 – 24 hours a day, 7 days a week.

To prevent this from occurring, please let Reliant Bank know when you plan travel to foreign countries. 

 

Skimmer Alert:  

There is an increased amount of debit card fraud among our cardholders.  We believe skimmers are the cause of most of this fraud.  A skimmer is a device placed on an ATM, gas pump, or similar machine where a debit/ATM card is swiped.  When the card is swiped it passes through the skimmer and on to the actual card reader, therefore providing the criminal with all debit card info from the magnetic strip.  The cardholder is unsuspecting because their transaction completes successfully.  The criminal then removes the skimmer once it has gathered numerous cardholder’s information and in turn conducts fraudulent transactions against those cardholders.

Please be cognizant when swiping your card at ATMs and gas stations.  If anything looks suspicious or out of the ordinary, please do not use that terminal.

 

How to Protect Yourself From Fraud

Your Debit Card – Reliant Bank works with our debit card provider to minimize our customers’ fraud exposure.  Our provider has a Fraud Management Team which monitors our customers’ accounts to assess any suspicious activity.  From time to time you may receive a call regarding your account activity.  This is a protective measure in order to verify transactions on your account.  The Fraud Management Team will never ask you for your account number, debit card number or PIN.  If you are contacted by the Fraud Management Team and still have questions about your account, please contact your Reliant Banker for assistance.

Protect Yourself from Skimmers - A skimmer is a device placed on an ATM, gas pump, or similar machine where a debit/ATM card is swiped and is designed to steal customer information.  More info

Protect Yourself from Phishing - Phishing is a tactic scammers use to obtain customer information by crafting an email which looks like it is being sent from a legitimate organization, but when in fact it directs you to a bogus website to download malware and/or viruses or attempts to entice you to reveal sensitive personal information.  More info

Protect Yourself from Vishing - Vishing is another tactic scammers use by leaving a voice message on your phone with instructions to call, often times, a toll free number where they request credit card numbers, PINs and other sensitive personal information.  More info