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Teller – Ashland City, TN

Reliant Bank is a full-service commercial bank that provides customer service from its website, mobile app, via telephone and from 27 retail locations in Cheatham, Davidson, Hamilton, Hickman, Maury, Montgomery, Robertson, Rutherford, Sumner, and Williamson Counties in Tennessee. Reliant’s knowledgeable commercial bankers work with business clients to develop unique and individual deposit and lending solutions that help customers succeed. The bank’s vision is to be the best financial institution at building and being a part of the communities served, one customer at a time. The company intends to continue building the Reliant brand across its markets and remains committed to building long-term value for its shareholders. We are currently seeking a Teller in Ashland City, TN. This presents an excellent opportunity for a motivated professional to work in a challenging and rewarding environment. This non-exempt position reports to the Branch Manager.

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PURPOSE OF JOB

This position serves as front line sales and service specialist.  Provides excellent customer care regarding daily transactions, addressing inquiries, and problem resolution.  Performs all teller duties including, but not limited to, consumer or business deposit accounts, safe deposit boxes, loans, treasury management or investment client requests, processes receipt of cash, checks and loan payments. Acts as first line of defense to detect potential security risks, as it pertains to account fraud, counterfeit currency or suspected compromise. Participates in all branch activities to accomplish improved customer engagement, retention and product utilization, increased sales and cross-selling opportunities, branch profit, referral quality, and service objectives.

DUTIES AND RESPONSIBILITIES

  • Balances cash drawer, vault/recycler and ATM daily and reports discrepancies to Head Teller/Branch Manager as necessary
  • Processes after hour deposit drop, mailed deposits and/or loan payments; assists customers with safe deposit box entry
  • Accepts cash for deposit and reduces risk by verifying amounts and testing for evidence of counterfeiting
  • Accepts checks for deposit and reduces risk by examining and verifying for proper endorsement and/or evidence of counterfeiting while ensuring the checks are properly negotiable
  • Cashes checks and processes withdrawal requests after verification of account ownership, appropriate signatures and/or customer balances
  • Counts and packages currency ensuring amounts do not exceed regulatory and/or branch limits; ships out mutilated currency
  • Inventories official checks, debit card plastics and redeems E/EE bonds
  • Participates monthly in teller alarm and security device testing procedures
  • Prepares and reviews CTR’s, SAR’s, MIL’s, Counterfeit Money Report, Branch Cash Balance and Transaction Totals Report, and distributes to Head Teller/Operations
  • Processes credit card cash advances and County Property Tax payments
  • Processes daily teller work through branch/teller capture, ensuring all account information is accurate, all transactions balance and the end of the day file is received by core processor
  • Maintains Daily Branch Checklist, Security Log and Key Box Log to ensure branch security and compliance
  • Provides excellent customer service including, recommendation, promotion and selling of appropriate bank products and services. Gathers information needed to efficiently process transactions and requests.
  • Maintains a well-developed, working knowledge of bank products and services through self-motivation, seminars and in-house training
  • Consistently meets or exceeds deposit and referral and goals as set by management
  • Ensures work stations are neat, free of confidential information and properly stocked with forms and supplies
  • Promotes the Bank’s products and services whenever possible; participates in bank sponsored events, networking and volunteer opportunities at every opportunity
  • Provides service that aligns with Reliant Bank’s Brand Promise: We are a growing community of friends – one relationship at a time

 

JOB REQUIREMENTS AND QUALIFICATIONS

  • College degree or equivalent professional experience preferred
  • Minimum of one-year teller experience preferred
  • Ability to keep branch security codes, keys and combinations secure and confidential
  • Must be flexible with regards to schedule fluctuations
  • Excellent customer service skills required
  • Previous sales experience essential
  • Knowledge of banking products and services
  • Good general math and cash handling skills
  • Ability to communicate effectively through speaking, writing and listening
  • Strong organizational and prioritization skills
  • Good Microsoft Office skills
  • Demonstrate a commitment to accuracy and quality while meeting deadlines
  • Maintain a professional image with public interaction
  • Ability to work Monday – Friday 8:00 a.m. - 5:00 p.m. and Saturdays – 9:00 a.m. – 12:00 p.m.; Workdays (including Saturdays) and hours may vary based on home branch or other branch needs.

Reliant Bank offers competitive compensation and full benefits including medical, dental, vision, health savings accounts, flexible spending accounts, life insurance, short term disability, long term disability, 401(k), paid time off and volunteer time.  Qualified candidates may submit their resume via https://secure.entertimeonline.com/ta/InpReliant.careers?ApplyToJob=318929600

Reliant Bank is an Equal Employment Opportunity/Affirmative Action Employer.

 

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Click the link below to create a profile and apply.

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