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Retail Operations Specialist – Franklin, TN or Clarksville, TN

Reliant Bank is a full-service commercial bank that provides customer service from its website, mobile app, via telephone and from 21 retail locations in Cheatham, Davidson, Hamilton, Hickman, Maury, Robertson, Rutherford, Sumner, and Williamson Counties in Tennessee. Reliant offers a variety of deposit, lending, and mortgage products and services to business and retail customers. The bank’s vision is to be the best financial institution at building and being a part of the communities served, one customer at a time. The company intends to continue building the Reliant brand across its markets and remains committed to building long-term value for its shareholders. We are currently seeking a Retail Operations Specialist in Franklin, TN or Clarksville, TN. This presents an excellent opportunity for a motivated professional to work in a challenging and rewarding environment. This non-exempt position reports to the Retail Operations Manager.

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This position is primarily responsible for supporting the Retail Banking vertical. Subject matter expert mastery of the various products, processes and systems is paramount.

Operations delivers streamlined and consistent solutions supporting Reliant Bank’s strategic initiatives and day-to-day operations with a focus on stability, delivery, efficiencies, and people. The Operations Division supports all lines of business of Reliant Bank.



  • Serves as primary support to Retail branches through email and phone communication
  • Performs routine quality assurance using queries and ancillary systems (Activity Exception Manager)
  • Notifies Retail staff and enforces Customer Information File (CIF) policy and processes
  • Responsible for providing support to the Retail team which includes researching teller outages, reviewing documentation and reporting all resolved or unresolved outages to appropriate level of management
  • Serves as back up for monthly savings bond report monitoring and communicates results to branch staff for completion to ensure proper end of year tax reporting
  • Responsible for monthly monitoring and maintenance of address record, name record and duplicate tax identification deletion
  • Serves as Retail support with new account opening Business Process Manager (BPM)
  • Resets passwords in accordance to established processes
  • Promotes the Bank’s products and services; participates in bank sponsored events, networking and volunteer opportunities whenever possible
  • Provides service that aligns with Reliant Bank’s Brand Promise: We are a growing community of friends – one relationship at a time


  • College degree with an emphasis in Business Administration, Financial, Accounting and/or Information Technology preferred
  • Minimum two years of banking experience in Deposit Operations or Retail preferred
  • Strong knowledge of banking products and services, operating policies, procedures, and banking regulations
  • Excellent analytical and problem-solving skills
  • Experience with creating processes, procedures, and documentation to workflow preferred
  • Ability to communicate effectively through writing, speaking and listening
  • Ability to work independently as a self-starter, and within a team environment
  • Demonstrates a commitment to accuracy and quality while meeting goals and deadlines
  • Ability to deliver quality internal and external client support


Reliant Bank offers competitive compensation and full benefits including medical, dental, vision, health savings accounts, flexible spending accounts, life insurance, short term disability, long term disability, and 401(k).  Qualified candidates may submit their resume via .


Reliant Bank is an Equal Employment Opportunity/Affirmative Action Employer.




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Click the link below to create a profile and apply.

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