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Operations Specialist – Franklin, TN

Reliant Bank is a full-service commercial bank that provides customer service from its website, mobile app, via telephone and from 17 retail locations in Davidson, Hamilton, Hickman, Maury, Robertson, Rutherford, Sumner, and Williamson Counties in Tennessee. Reliant offers a variety of deposit, lending, and mortgage products and services to business and retail customers. The bank’s vision is to be the best financial institution at building and being a part of the communities served, one customer at a time. The company intends to continue building the Reliant brand across its markets and remains committed to building long-term value for its shareholders. We are currently seeking an Operations Specialist in Franklin, TN. This presents an excellent opportunity for a motivated professional to work in a challenging and rewarding environment. This non-exempt position reports to the Deposit Operations Manager.

 

PURPOSE OF JOB

Performs various functions within the Deposit Operations and provides operational support to various areas of the Bank.

JOB DUTIES AND RESPONSIBILITIES

The following duties are performed as scheduled in department rotation:

  • Trouble shoots various account issues for internal and external customers
  • Reviews Positive Pay system and returns any transaction that has not been approved by customer
  • Reviews exception items daily including non-posts and NSFs
  • Places, edits, and removes Holds for retail branches and commercial banking
  • Orders foreign currency for retail branches as requested
  • Prepares courier bags for pickup, distributes incoming mail to the appropriate employee bins, and prepares outgoing mail
  • Reconciles general ledger balancing report daily; and EFT and other general ledger accounts as needed
  • Trains Retail and Operations personnel on how to use WireXchange and trains new hires on deposit operations overview
  • Reviews and approves ACH originations and chargebacks, and provides general ACH originator support
  • Processes reclamations, NSFs, stop payments, non-posts (ACH and check), and incoming and outgoing wire transfers
  • Processes Fedline Advantage entries such as ACH returns and check adjustments
  • Conducts research on statements and processes refund requests on fees, service charges and overdrafts as needed
  • Performs account maintenance as needed
  • Monitors Reg D report and mails notices to customers as needed
  • Monitors ONUS unidentified images report and makes corrections as needed
  • Processes CD interest checks weekly and mails checks and notices
  • Supports Retail Online Banking, Business Online Banking, Bill Pay and Mobiliti
  • Supports debit cards (adding additional embossed lines, Risk Review, Foreign Lifts, Enfact Lifts, etc.)
  • Mails Transaction Content Management notices for customer account adjustments
  • Reconciles official check reconciliation report
  • Balances internal demand deposit accounts (EOM Balancing)
  • Completes requests for verification of deposits as needed
  • Processes demand deposit account charge offs, send notices, reports to ChexSystems, and posts collections payments to appropriate general ledger account(s)
  • Handles Federal Reserve Bank cash letter adjustments
  • Processes TN Bar Interest of Lawyers’ Trust Accounts remittance
  • Creates and edits business analytics reports for branch reporting
  • Maintains metrics reporting for Deposit Operations
  • Sends debtor in possession statements to US Trustee
  • Completes interest adjustments as requested
  • Creates, edits, and modifies Transaction Management System templates
  • Responds to Subpoena document requests
  • Handles dormant and inactive account maintenance
  • Sends and receives large dollar notifications to and from other institutions or the Federal Reserve
  • Sets up sweeps for HELOC/demand deposit accounts
  • Updates Deposit Operations section on Intranet (department items, along with updating NSF approval and wire limits)
  • Reviews, responds to, and/or forwards Deposit Operations Department email
  • Sets up insured cash sweep of promontory shadow accounts
  • Reviews ACH, and wires in Guardian Analytics to detect anomalies used in preventing banking fraud
  • Unlocks and resets Navigator passwords
  • Processes demand deposit loans and SafePoint deposits
  • Reports unclaimed property annually to state
  • Acts as backup as follows:
    • approves ATM deposit capture and mobile capture
    • setting up new Mobile Deposit users
    • reviews Retail Online Banking in Guardian Analytics
    • reviews Online Banking and Info@reliantbank.com emails

JOB REQUIREMENTS AND QUALIFICATIONS

  • College degree or equivalent professional experience in banking operations and/or retail preferred
  • Minimum one-year banking operations experience preferred
  • Attention to detail and accuracy of work essential
  • Strong general math and analytical skills
  • Discretion in handling confidential information and sensitive documents
  • Ability to communicate effectively through writing, speaking and listening
  • Demonstrates a commitment to accuracy and quality while meeting deadlines
  • Strong organizational and prioritization skills
  • Outstanding customer service skills
  • Ability to multi-task and prioritize
  • Strong Microsoft Word and Excel skills
  • Maintains a professional image with public interaction

Reliant Bank offers competitive compensation and full benefits including medical, dental, vision, health savings accounts, flexible spending accounts, life insurance, short term disability, long term disability, and 401(k).  Qualified candidates may submit their resume to https://secure.entertimeonline.com/ta/InpReliant.careers?ApplyToJob=235034568 . Reliant Bank is an Equal Employment Opportunity/Affirmative Action Employer.

 

 

 

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