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Mortgage Servicing Specialist – Brentwood, TN

Reliant Bank is a full-service commercial bank that provides customer service from its website, mobile app, via telephone and from 17 retail locations in Davidson, Hamilton, Hickman, Maury, Robertson, Rutherford, Sumner, and Williamson Counties in Tennessee. Reliant’s mortgage division is housed in Brentwood, Tennessee, but provides mortgage services nationally. Reliant offers a variety of deposit, lending, and mortgage products and services to business and retail customers. The bank’s vision is to be the best financial institution at building and being a part of the communities served, one customer at a time. The company intends to continue building the Reliant brand across its markets and remains committed to building long-term value for its shareholders. We are currently seeking a Mortgage Servicing Specialist. This presents an excellent opportunity for a motivated professional to work in a challenging and rewarding environment. This non-exempt position reports to the Disclosure and Servicing Manager.

For additional information, locations and hours of operation, please visit


The Mortgage Servicing Specialist is responsible for completing functions related to the servicing of mortgage loans. The Mortgage Servicing Specialist will post regular monthly mortgage payments; disburse monthly escrow items; book new loans; payoff sold loans; answer member inquires; and process mortgage payoff requests. This position ensures compliance with all requirements related to selling in the secondary market.


  • Acts as the initial point of contact for borrower servicing questions
  • Tracks daily sold loan report
  • Sends out goodbye letters on sold loans
  • Updates HMDA screen in LOS (Loan Operating System) for sold loans
  • Updates insurance company’s mortgagee clauses for sold loans
  • Completes holding and servicing transfers for sold FHA loans
  • Completes accurate transfers of mortgages on the Mortgage Electronic Registration Service (MERS)
  • Books newly originated loans on the core servicing system
  • Reviews the set-up of new loan files to ensure the loans are set up properly on the loan servicing system
  • Performs loan maintenance as needed
  • Clears non-posted transactions
  • Completes sold loan reconciliations
  • Processes payoff requests
  • Posts loan payoffs and final payments
  • Completes collection calls on past due and delinquent loans
  • Responsible for monthly escrow disbursements
  • Responsible for posting borrower payments
  • Provides service that aligns with Reliant Bank’s Brand Promise: We are a growing community of friends – one relationship at a time
  • Performs other tasks and projects as needed and assists departmental support staff when necessary


  • College degree or equivalent professional experience preferred
  • Minimum of one-year loan servicing experience preferred
  • Ability to discreetly handle confidential and sensitive information
  • Demonstrates a commitment to accuracy and quality
  • Ability to communicate effectively through writing, speaking and listening
  • Ability to stay organized and work on several tasks simultaneously
  • Ability to handle detailed assignments
  • Ability to organize and prioritize workload and meet deadlines
  • Ability to deliver quality internal and external client support
  • Excellent customer service skills
  • Working knowledge of Microsoft Office products

Reliant Bank offers competitive compensation and full benefits including medical, dental, vision, health savings accounts, flexible spending accounts, life insurance, short term disability, long term disability, 401(k), paid time off and volunteer time.  Qualified candidates may submit their resume via e-mail to   Reliant Bank is an Equal Employment Opportunity/Affirmative Action Employer.


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