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Loan Operations Manager – Franklin, TN

Reliant Bank is a full-service commercial bank that provides customer service from its website, mobile app, via telephone and from 27 retail locations in Cheatham, Davidson, Hamilton, Hickman, Maury, Montgomery, Robertson, Rutherford, Sumner, and Williamson Counties in Tennessee. Reliant offers a variety of deposit, lending, and mortgage products and services to business and retail customers. The bank’s vision is to be the best financial institution at building and being a part of the communities served, one customer at a time. The company intends to continue building the Reliant brand across its markets and remains committed to building long-term value for its shareholders. We are currently seeking a Loan Operations Manager in Franklin, TN. This presents an excellent opportunity for a motivated professional to work in a challenging and rewarding environment. This exempt position reports to the Director of Operations.

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Responsible for overall loan operations management and oversight of the Loan Operations staff. Design and administer systems, processes and procedures to ensure accurate and timely processing. Lead, train, and manage the Loan Operations staff and ensure the department meets organizational goals. Communicate with bank department managers/lenders to promote efficient and correct workflow and establish positive working relationships across the organization. Ensure successful audits for Loan Operations responsibilities. Actively participate in and lead loan operations integration and conversion activities during M&A projects.



  • Manage loan operations functions and personnel.
  • Perform various personnel management functions including training; managing, directing, and developing staff; and conducting performance evaluations.
  • Perform ongoing evaluation of all loan operations processes to ensure optimal workflow.
  • Provide support for all loan processing functions, including applications, documentation, booking, disbursement and reporting.
  • Provide support to loan processors and lenders as needed in order to meet loan customer requirements on a timely basis.
  • Direct loan input (system boarding) and verification procedures for all loans. Ensure proper segregation of duties and develop and maintain workflows for all stages of loan input.
  • Serve as LaserPro system administrator.
  • Maintain core system loan product specifications and overall operational parameters and serve as the loan system SME.
  • Monitor and manage daily loan operations processing to ensure that all internal and external deadlines are met.
  • Ensure that the loan file checklists are accurately completed under a separation of duties scenario.
  • Maintain loan processing related vendor relationships following bank’s vendor management and insurance protocol.
  • Ensure that all loan operations personnel are cross trained so that daily functions can be performed as usual during periods of personnel absence.
  • Facilitate external audit requests for loan records (FRB, FHLB, TDFI, external auditors).
  • Ensure that all loan operations personnel receive regular procedural and compliance training in order to keep up with changing rules and regulations.
  • Establish and update procedures for loan operations functions – communicate changes as needed to all affected bank personnel.
  • Review all core processing updates for impact upon loan operations processes - communicate changes as needed to all affected bank personnel.
  • Maintain professional and technical knowledge by attending seminars, reviewing professional publications, and networking with human resources and banking professionals.
  • Promote the bank’s products and services whenever possible; participates in bank sponsored events, networking and volunteer opportunities at every opportunity.
  • Provide service that aligns with Reliant Bank’s Brand Promise:  We are a growing community of friends – one relationship at a time.


  • College degree in business administration or equivalent professional experience preferred
  • Minimum ten years of experience in banking operations preferred
  • Comprehensive knowledge of related regulations of banking operations, products and services, and documents required for all types of loans
  • Ability to communicate effectively through speaking, writing and listening
  • Excellent leadership skills with the ability to motivate staff
  • Demonstrate a commitment to accuracy and quality while meeting goals and deadlines
  • Ability to think strategically and perform detailed tasks
  • Discretion in handling confidential and sensitive documents
  • Outstanding organizational, time management and analytical skills
  • Excellent judgment and decision-making skills
  • Demonstrated ability to work independent of direct supervision
  • Strong Microsoft Office skills

Reliant Bank offers competitive compensation and full benefits including medical, dental, vision, health savings accounts, flexible spending accounts, life insurance, short term disability, long term disability, and 401(k).  Qualified candidates may submit their resume to .  Reliant Bank is an Equal Employment Opportunity/Affirmative Action Employer.




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