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Electronic Banking Specialist - Franklin, TN

Reliant Bank is a full-service commercial bank that provides customer service from its website, mobile app, via telephone and from 17 retail locations in Davidson, Hamilton, Hickman, Maury, Robertson, Rutherford, Sumner, and Williamson Counties in Tennessee. Reliant offers a variety of deposit, lending, and mortgage products and services to business and retail customers. The bank’s vision is to be the best financial institution at building and being a part of the communities served, one customer at a time. The company intends to continue building the Reliant brand across its markets and remains committed to building long-term value for its shareholders. We are currently seeking a Electronic Banking Specialist in Franklin, TN. This presents an excellent opportunity for a motivated professional to work in a challenging and rewarding environment. This non-exempt position reports to the Electronic Banking Manager.

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PURPOSE OF JOB

The Electronic Banking Specialist performs various functions to support Electronic Banking Department. This position ensures that all items are handled accurately and in a timely manner including reviewing, tracing, resolving errors, and escalating anomalies and problems to management.

 

JOB DUTIES AND RESPONSIBILITIES

The following duties are performed as scheduled in department rotation:

  • Provides support for Retail Online Banking, mobile banking, bill pay and debit cards
  • Processes Reg E disputes and Casetracker Risk Reviews
  • Performs general account, debit card, and system maintenance as required
  • Monitors virtual vault transactions and processes client credits
  • Compiles and reviews various departmental reports including but not limited to weekly closed report, compromised card report, etc.
  • Monitors customer requests from Retail Online Banking emails and distributes them promptly and accurately
  • Saves daily work electronically in appropriate folders
  • Monitors and processes mobile deposits in accordance with documented procedures
  • Monitors and closes inactive debit cards in accordance with documented procedures and timeframes
  • Processes ATM deposit and mobile deposit capture approvals
  • Trains bank staff on Reg E
  • Reviews and analyzes various reports and follows up accordingly: debit card tracking, Guardian Analytics Reports for Retail Online Banking
  • Reviews and analyzes various MasterCard reports and follows up accordingly: quarterly reporting and monthly card billing
  • Performs business continuity program Testing as required
  • Responds to internal and external customer inquiries
  • Acts as Deposit Operations backup as follows:
    • NSF processing
    • Chargebacks processing
    • Non-post processing
    • ACH processing
  • Promotes the Bank’s products and services whenever possible; participates in bank sponsored events, networking and volunteer opportunities at every opportunity
  • Provides service that aligns with Reliant Bank’s Brand Promise: We are a growing community of friends – one relationship at a time

JOB REQUIREMENTS AND QUALIFICATIONS

  • College degree or equivalent professional experience in banking operations or retail preferred
  • Attention to detail and accuracy of work essential
  • Knowledge of financial institution products and services preferred
  • Ability to prioritize and multi-task
  • Good math and analytical skills
  • Strong Microsoft Word and Excel skills
  • Ability to communicate effectively through writing, speaking and listening
  • Outstanding customer service skills
  • Must be comfortable working effectively in a deadline driven environment

Reliant Bank offers competitive compensation and full benefits including medical, dental, vision, health savings accounts, flexible spending accounts, life insurance, short term disability, long term disability, and 401(k). Reliant Bank is an Equal Employment Opportunity/Affirmative Action Employer.

 

Ready to apply now?

Click the link below to create a profile and apply.

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