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Alerts

Online Banking, Business Online Banking and the mobile app are intermittently unavailable

December 30, 2020

Update: Access has been fully restored.

We are aware of an issue causing Online Banking, Business Online Banking and the mobile app to be intermittently unavailable. Our technical teams are working to resolve this issue as quickly as possible. We apologize for the inconvenience and will provide an update when service is restored.

All Reliant Branch Lobbies Available by Appointment Only

December 16, 2020

Effective Thursday, December 17, 2020, access to any Reliant branch lobby will be available by appointment only. Branches with drive-thru services will remain available during regular business hours. In addition, Reliant requires a face mask/covering to be worn when inside any of our locations. This requirement extends to all employees, customers and vendors.

The health and safety of our employees, customers and communities remains Reliant’s top priority. We have protective protocols in place for in-branch visits to help decrease the risk of viral exposure and spread.

These safety measures include maintaining the recommended 6-foot physical distancing between you and others in the branch- whether our employees or other customers, frequent cleaning of high-touch surfaces with disinfectant, and requiring masks be worn while inside a Reliant location.

We apologize for the inconvenience, but we remain committed to protecting our employees and customers, including the most vulnerable members of the communities in which we serve. As case counts continue to rapidly increase, implementing these changes will also help prevent service disruptions.

Please remember account access remains easily available at reliantbank.com, the mobile app and Reliant ATMs. Should you need to make a lobby appointment, please call your local branch. Phone numbers are listed here.

Additionally, these alternative and digital banking options are also available to make banking from home easy and convenient.

Digital and Alternative Banking

  1. 24/7 Mobile App – Account access connecting you to multiple banking services.
  2. Online Bill Pay – Web-based payment portal accessed via mobile app and desktop browser.
  3. 24/7 ATMs – Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network.
  4. Tap-To-Pay – Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces.
  5. Debit Card/Credit Card – Remote purchasing capabilities if you are staying at home.
  6. 24/7 Telephone Banking – Access account functions directly from your phone. Call your local branch or 877-221-2050 and follow the prompts to get started.
  7. Online Banking – Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks.

We appreciate your business and your trust.  You can rely on us to do what it takes to keep our communities safe, while continuing to provide critical financial servicing.

Branch Lobbies Available by Appointment Only

December 9, 2020

Effective Monday, December 14, 2020, the following branch lobbies will be available by appointment only: 

  • Thompson’s Station 
  • Maryland Farms 
  • Kingston Springs 
  • Capitol View (no drive-thru) 
  • RiverBend 

These branches will continue to offer drive-thru services during normal business hours.  

We apologize for any inconvenience. 

Reinstating Normal Lobby Services

October 6, 2020

We appreciate your business and the trust you have placed in Reliant for financial advice and solutions that meet your needs. When the pandemic began, Reliant implemented service changes to protect customers and employees and keep our communities safe.

Effective October 1, Reliant has restored normal service hours for our branch lobbies. To ensure lobbies remain open for your convenience and help prevent the spread of the coronavirus, we ask you to please wear a face mask or covering while inside our branches. For safety and identification purposes, you may be asked to lower your mask briefly upon entrance.

If you or someone around you is unwell or have been placed in quarantine, please don’t choose the lobby for service – use alternative solutions including telephone or online banking instead.

The health and safety of our employees and customers remains a top priority. When inside a Reliant location, please maintain 6-foot physical distancing between you and others in the branch – whether our employees or other customers. Floor markers are in place to remind us of this important preventative measure.

As always, we continue to offer alternative and digital banking options and encourage you to use these important channels for service.

Digital and Alternative Banking

  1. 24/7 Mobile App – Account access connecting you to multiple banking services.
  2. Online Bill Pay – Web-based payment portal accessed via mobile app and desktop browser.
  3. 24/7 ATMs – Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network.
  4. Tap-To-Pay – Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces.
  5. Debit Card/Credit Card – Remote purchasing capabilities if you are staying at home.
  6. 24/7 Telephone Banking – Access account functions directly from your phone. Call your local branch or 877-221-2050 and follow the prompts to get started.
  7. Online Banking – Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks.

As an essential business, we remain committed to serving you and our communities through financial service, guidance and assistance during this unprecedented time.

Stay healthy,

John R. Wilson
President

Reinstating Additional Lobby Services

June 2, 2020

Last week, Reliant began reopening lobbies with added precautions and limited hours, as part of a phased initiative to move towards our normal business model as we continue navigating through the COVID-19 pandemic.

As part of a phased plan to return our business model to normal, Reliant has begun to reopen lobbies – with added precautions and limited hours. Though all Reliant locations have maintained normal operating hours during the pandemic, the service model changed to drive thru, phone and digital access with lobby visits by appointment only.

On May 26, we reopened these branch lobbies with hours of 9 a.m. – 2 p.m.:

  • Ashland City Branch, 575 South Main Street, Ashland City
  • Chattanooga Branch, 633 Chestnut Street, Suite 100, Chattanooga
  • James Campbell Branch, 501 S. James Campbell Boulevard, Columbia
  • Maryland Farms Branch, 5109 Peter Taylor Park Drive, Suite 300, Brentwood
  • Nashville Pike Branch, 1204 Nashville Pike, Gallatin
  • Tradewinds Branch, 1929 Madison Street, Clarksville

And on Monday, June 8, we will reopen these lobbies with hours of 9 a.m. to 2 p.m.:

  • Centerville Branch, 314 N. Public Square, Centerville
  • Franklin Branch, 101 Creekstone Boulevard, Suite 100, Franklin
  • Kingston Springs Branch, 101 W. Kingston Springs Road, Kingston Springs
  • Madison Street Branch, 1430 Madison Street, Clarksville
  • Mt. Pleasant Branch, 105 Public Square, Mt. Pleasant
  • Murfreesboro Branch, 1835 East Northfield Boulevard, Murfreesboro
  • St. Bethlehem Branch, 2070 Wilma Rudolph Boulevard, Clarksville
  • Springfield Branch, 701 South Main Street, Springfield

All other branches maintain their altered service model of providing bank support via drive thru, phone and digital access with lobby visits by appointment only.

To help protect your health and safety – along with that of our employees and communities, please remember these alternative and digital banking options are available to make banking from home easy and convenient.

Digital and Alternative Banking

  1. 24/7 Mobile App – Account access connecting you to multiple banking services.
  2. Online Bill Pay – Web-based payment portal accessed via mobile app and desktop browser.
  3. 24/7 ATMs – Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network.
  4. Tap-To-Pay – Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces.
  5. Debit Card/Credit Card – Remote purchasing capabilities if you are staying at home.
  6. 24/7 Telephone Banking – Access account functions directly from your phone. Call your local branch or 877-221-2050 and follow the prompts to get started.
  7. Online Banking – Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks.

Please remember that if you visit a Reliant location, we have protective protocols in place for you to follow. This includes maintaining the recommended 6-foot physical distancing between you and others in the branch – whether our employees or other customers. To help us be mindful of this important preventative measure, floor markers have been placed.

Upon entering a branch, you may encounter health screening questions, and in addition, we are limiting the number of customers in the branch at any one time to reduce crowding. To help with this measure, we request that you only bring individuals with you if they are needed to complete the transaction. If maximum occupancy is reached at any location, an employee will be available at the door for check-in, and you may be asked to return to your vehicle until someone is available to assist you.

Thank you for your continued business. It is our pleasure to support your financial needs while providing you with a top-notch service experience.

Stay healthy,

DeVan Ard, Jr.
Chairman, President and CEO

Debit Card Alert:

Reliant Bank takes every precaution to protect your accounts. Because of recurring fraud, Reliant Bank declines foreign debit card transactions and places a temporary hold on the card to prevent unauthorized activity on the account. When a hold is placed, you will be unable to use your debit card until you confirm the purchase is authorized by calling 1-800-262-2024 – 24 hours a day, 7 days a week.

To prevent this from occurring, please let Reliant Bank know when you plan travel to foreign countries.

Skimmer Alert:  

There is an increased amount of debit card fraud among our cardholders.  We believe skimmers are the cause of most of this fraud.  A skimmer is a device placed on an ATM, gas pump, or similar machine where a debit/ATM card is swiped.  When the card is swiped it passes through the skimmer and on to the actual card reader, therefore providing the criminal with all debit card info from the magnetic strip.  The cardholder is unsuspecting because their transaction completes successfully.  The criminal then removes the skimmer once it has gathered numerous cardholder’s information and in turn conducts fraudulent transactions against those cardholders.

Please be cognizant when swiping your card at ATMs and gas stations.  If anything looks suspicious or out of the ordinary, please do not use that terminal.

How to Protect Yourself From Fraud

• Your Debit Card – Reliant Bank works with our debit card provider to minimize our customers’ fraud exposure.  Our provider has a Fraud Management Team which monitors our customers’ accounts to assess any suspicious activity.  From time to time you may receive a call regarding your account activity.  This is a protective measure in order to verify transactions on your account.  The Fraud Management Team will never ask you for your account number, debit card number or PIN.  If you are contacted by the Fraud Management Team and still have questions about your account, please contact your Reliant Banker for assistance.

• Protect Yourself from Skimmers - A skimmer is a device placed on an ATM, gas pump, or similar machine where a debit/ATM card is swiped and is designed to steal customer information.  More info

• Protect Yourself from Phishing - Phishing is a tactic scammers use to obtain customer information by crafting an email which looks like it is being sent from a legitimate organization, but when in fact it directs you to a bogus website to download malware and/or viruses or attempts to entice you to reveal sensitive personal information.  More info

• Protect Yourself from Vishing - Vishing is another tactic scammers use by leaving a voice message on your phone with instructions to call, often times, a toll free number where they request credit card numbers, PINs and other sensitive personal information.  More info

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