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Alerts

Fraud Alert – Business Email Compromises

June 17, 2021

Cybercrime, ransomware, business email compromises, and all sorts of criminal activity are on the rise. Sadly, those committing these crimes are quite successful. That means, these criminals will continue to attack and exploit as long as there is money to gain. A recent FBI report indicates $4.2 billion dollars have been lost with 40% related to Business Email Compromise (BEC) incidents, and these statistics only represent incidents officially reported through the FBI’s cybercrime website. A BEC occurs when an unauthorized person gains access to a legitimate business email account, uses the access to monitor activities, and then sends fraudulent emails – often requesting transactions such as wire transfers, for personal gain.

If you are concerned about a BEC:

  1. Consult with your internal IT team or an outside cybersecurity consultant.
  2. Report your incident and suspicions to law enforcement. The FBI has a website (https://www.ic3.gov) specifically for reporting cybercrime.
  3. Change your computer, email, and online banking passwords immediately.
  4. Contact your banker as soon as possible so a notice can be placed on your account.
  5. If not already in place, turn on 2-factor authentication for access to your email accounts (and any other system for which you have a login)

As a community bank, Reliant cares about its customers. We encourage you to use these tips to protect yourself from this type fraud.

Face Coverings No Longer Required

May 3, 2021

Effective Monday, May 3, face coverings are no longer required inside most Reliant branches. The exceptions are our Davidson County branches where face coverings are still required due to a countywide mask mandate that remains active.   

If you or someone around you is unwell or have been placed in quarantine, please don’t choose the lobby for service – use alternative solutions including telephone or online banking instead. 

The health and safety of our employees and customers remains a top priority. While inside a Reliant location, we ask you to please maintain 6-foot physical distancing between you and others in the branch – whether our employees or other customers. Floor markers are in place to remind us of this important preventative measure*. 

We continue to offer alternative and digital banking options and encourage you to use these important channels for service. 

Digital and Alternative Banking 

  1. 24/7 Mobile App – Account access connecting you to multiple banking services. 
  1. Online Bill Pay – Web-based payment portal accessed via mobile app and desktop browser. 
  1. 24/7 ATMs – Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network. 
  1. Tap-To-Pay – Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces. 
  1. Debit Card/Credit Card – Remote purchasing capabilities if you are staying at home. 
  1. 24/7 Telephone Banking – Access account functions directly from your phone. Call your local branch or 877-221-2050 and follow the prompts to get started. 
  1. Online Banking – Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks. 

We appreciate your business and your patience during this time. We look forward to seeing you soon.

*Face Coverings: 

Government orders may provide an exemption for small children and those unable to wear a face covering due to health reasons. We ask that everyone practice social distancing while visiting a Reliant location.  

*Preventative measure: 

The risk of contracting COVID cannot be completely eliminated. 

All Lobbies Reopening

March 26, 2021

We appreciate your business and the trust you have placed in Reliant for financial advice and solutions that meet your needs. Throughout the pandemic, Reliant implemented service changes to protect customers and employees and keep our communities safe.

Effective Monday, March 29, Reliant has restored normal service hours for all branch lobbies.

We will continue to maintain our company-wide mask mandate which requires all employees, customers and vendors who enter any Reliant location to wear a face covering*. For safety and identification purposes, you may be asked to lower your mask briefly upon entrance.

If you or someone around you is unwell or have been placed in quarantine, please don’t choose the lobby for service – use alternative solutions including telephone or online banking instead.

The health and safety of our employees and customers remains a top priority. When inside a Reliant location, please maintain 6-foot physical distancing between you and others in the branch – whether our employees or other customers. Floor markers are in place to remind us of this important preventative measure*.

As always, we continue to offer alternative and digital banking options and encourage you to use these important channels for service.

Digital and Alternative Banking

  1. 24/7 Mobile App– Account access connecting you to multiple banking services.
  2. Online Bill Pay– Web-based payment portal accessed via mobile app and desktop browser.
  3. 24/7 ATMs– Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network.
  4. Tap-To-Pay– Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces.
  5. Debit Card/Credit Card– Remote purchasing capabilities if you are staying at home.
  6. 24/7 Telephone Banking– Access account functions directly from your phone. Call your local branch or 877-221-2050 and follow the prompts to get started.
  7. Online Banking– Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks.

We appreciate your patience during this time and look forward to seeing you soon.

*Face Coverings:

Government orders may provide an exemption for small children and those unable to wear a face covering due to health reasons. We ask that everyone practice social distancing while visiting a Reliant location.

*Preventative Measures:

The risk of contracting COVID cannot be completely eliminated.

Several Lobbies Reopening

March 12, 2021

We appreciate your business and the trust you have placed in Reliant for financial advice and solutions that meet your needs. Throughout the pandemic, Reliant implemented service changes to protect customers and employees and keep our communities safe.

Effective Monday, March 15, Reliant has restored normal service hours for the following branch lobbies:

  • Ashland City
  • Chattanooga
  • James Campbell
  • Lenox
  • Main Office
  • Murfreesboro
  • Nashville Pike
  • Springfield
  • Tradewinds

Other branch locations will maintain their current drive-thru service model with lobby visits by appointment. We will continue to maintain our company-wide mask mandate which requires all employees, customers and vendors who enter any Reliant location to wear a face covering*. For safety and identification purposes, you may be asked to lower your mask briefly upon entrance.

If you or someone around you is unwell or have been placed in quarantine, please don’t choose the lobby for service – use alternative solutions including telephone or online banking instead.

The health and safety of our employees and customers remains a top priority. When inside a Reliant location, please maintain 6-foot physical distancing between you and others in the branch – whether our employees or other customers. Floor markers are in place to remind us of this important preventative measure*.

As always, we continue to offer alternative and digital banking options and encourage you to use these important channels for service.

Please remember account access remains easily available at reliantbank.com, the mobile app and Reliant ATMs. Should you need to make a lobby appointment, please call your local branch. Phone numbers are listed  here.

Additionally, these alternative and digital banking options are also available to make banking from home easy and convenient.

Digital and Alternative Banking

  1. 24/7 Mobile App – Account access connecting you to multiple banking services.
  2. Online Bill Pay – Web-based payment portal accessed via mobile app and desktop browser.
  3. 24/7 ATMs – Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network.
  4. Tap-To-Pay – Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces.
  5. Debit Card/Credit Card – Remote purchasing capabilities if you are staying at home.
  6. 24/7 Telephone Banking – Access account functions directly from your phone. Call your local branch or 877-221-2050 and follow the prompts to get started.
  7. Online Banking – Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks.

We appreciate your patience during this time and look forward to seeing you soon.


*Face Coverings:

Government orders may provide an exemption for small children and those unable to wear a face covering due to health reasons. We ask that everyone practice social distancing while visiting a Reliant location.

*Preventative Measures:

The risk of contracting COVID cannot be completely eliminated.

Inclement Weather – Friday, February 19

February 19, 2021

We are continuing to monitor road conditions. Branches in the following counties will be open 10 a.m. – 4 p.m. on Friday, February 19:

  • Cheatham
  • Davidson
  • Hickman
  • Maury
  • Montgomery
  • Robertson
  • Rutherford
  • Sumner
  • Williamson

All other locations will be open during normal business hours. Access to any Reliant branch lobby will be available by appointment only. Branches with drive-thru services will remain available during scheduled business hours. In addition, Reliant requires a face mask/covering to be worn when inside any of our locations. For more information on lobby access, visit reliantbank.com/covid19. Account access remains easily available at reliantbank.com, the mobile app and our ATMs.

Debit Card Alert:

Reliant Bank takes every precaution to protect your accounts. Because of recurring fraud, Reliant Bank declines foreign debit card transactions and places a temporary hold on the card to prevent unauthorized activity on the account. When a hold is placed, you will be unable to use your debit card until you confirm the purchase is authorized by calling 1-800-262-2024 – 24 hours a day, 7 days a week.

To prevent this from occurring, please let Reliant Bank know when you plan travel to foreign countries.

Skimmer Alert:  

There is an increased amount of debit card fraud among our cardholders.  We believe skimmers are the cause of most of this fraud.  A skimmer is a device placed on an ATM, gas pump, or similar machine where a debit/ATM card is swiped.  When the card is swiped it passes through the skimmer and on to the actual card reader, therefore providing the criminal with all debit card info from the magnetic strip.  The cardholder is unsuspecting because their transaction completes successfully.  The criminal then removes the skimmer once it has gathered numerous cardholder’s information and in turn conducts fraudulent transactions against those cardholders.

Please be cognizant when swiping your card at ATMs and gas stations.  If anything looks suspicious or out of the ordinary, please do not use that terminal.

How to Protect Yourself From Fraud

• Your Debit Card – Reliant Bank works with our debit card provider to minimize our customers’ fraud exposure.  Our provider has a Fraud Management Team which monitors our customers’ accounts to assess any suspicious activity.  From time to time you may receive a call regarding your account activity.  This is a protective measure in order to verify transactions on your account.  The Fraud Management Team will never ask you for your account number, debit card number or PIN.  If you are contacted by the Fraud Management Team and still have questions about your account, please contact your Reliant Banker for assistance.

• Protect Yourself from Skimmers - A skimmer is a device placed on an ATM, gas pump, or similar machine where a debit/ATM card is swiped and is designed to steal customer information.  More info

• Protect Yourself from Phishing - Phishing is a tactic scammers use to obtain customer information by crafting an email which looks like it is being sent from a legitimate organization, but when in fact it directs you to a bogus website to download malware and/or viruses or attempts to entice you to reveal sensitive personal information.  More info

• Protect Yourself from Vishing - Vishing is another tactic scammers use by leaving a voice message on your phone with instructions to call, often times, a toll free number where they request credit card numbers, PINs and other sensitive personal information.  More info

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