Reliant Bank debit cards are now equipped with an embedded chip making them safer than ever from potential fraud. Beginning in March 2017, we will send active debit card users a replacement debit chip card in the month listed as your expiration month on your current card, regardless of the expiration year. Your card number and PIN will remain the same. If you have not used your debit card in the last six months, you are not active!
Reminder! Your new EMV Reliant chip card will have a different expiration and CVV number so don't forget to update any recurring payments you have set up for your account!
Please contact your local branch with questions or read below for additional EMV information.
Debit Card Alert:
Reliant Bank takes every precaution to protect your accounts. Because of recurring fraud, Reliant Bank declines foreign debit card transactions and places a temporary hold on the card to prevent unauthorized activity on the account. When a hold is placed, you will be unable to use your debit card until you confirm the purchase is authorized by calling 1-800-262-2024 – 24 hours a day, 7 days a week.
To prevent this from occurring, please let Reliant Bank know when you plan travel to foreign countries.
There is an increased amount of debit card fraud among our cardholders. We believe skimmers are the cause of most of this fraud. A skimmer is a device placed on an ATM, gas pump, or similar machine where a debit/ATM card is swiped. When the card is swiped it passes through the skimmer and on to the actual card reader, therefore providing the criminal with all debit card info from the magnetic strip. The cardholder is unsuspecting because their transaction completes successfully. The criminal then removes the skimmer once it has gathered numerous cardholder’s information and in turn conducts fraudulent transactions against those cardholders.
Please be cognizant when swiping your card at ATMs and gas stations. If anything looks suspicious or out of the ordinary, please do not use that terminal.
How to Protect Yourself From Fraud
• Your Debit Card – Reliant Bank works with our debit card provider to minimize our customers’ fraud exposure. Our provider has a Fraud Management Team which monitors our customers’ accounts to assess any suspicious activity. From time to time you may receive a call regarding your account activity. This is a protective measure in order to verify transactions on your account. The Fraud Management Team will never ask you for your account number, debit card number or PIN. If you are contacted by the Fraud Management Team and still have questions about your account, please contact your Reliant Banker for assistance.
• Protect Yourself from Skimmers - A skimmer is a device placed on an ATM, gas pump, or similar machine where a debit/ATM card is swiped and is designed to steal customer information. More info
• Protect Yourself from Phishing - Phishing is a tactic scammers use to obtain customer information by crafting an email which looks like it is being sent from a legitimate organization, but when in fact it directs you to a bogus website to download malware and/or viruses or attempts to entice you to reveal sensitive personal information. More info
• Protect Yourself from Vishing - Vishing is another tactic scammers use by leaving a voice message on your phone with instructions to call, often times, a toll free number where they request credit card numbers, PINs and other sensitive personal information. More info