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Alerts

Reinstating Normal Lobby Services

October 6, 2020

We appreciate your business and the trust you have placed in Reliant for financial advice and solutions that meet your needs. When the pandemic began, Reliant implemented service changes to protect customers and employees and keep our communities safe.

Effective October 1, Reliant has restored normal service hours for our branch lobbies. To ensure lobbies remain open for your convenience and help prevent the spread of the coronavirus, we ask you to please wear a face mask or covering while inside our branches. For safety and identification purposes, you may be asked to lower your mask briefly upon entrance.

If you or someone around you is unwell or have been placed in quarantine, please don’t choose the lobby for service – use alternative solutions including telephone or online banking instead.

The health and safety of our employees and customers remains a top priority. When inside a Reliant location, please maintain 6-foot physical distancing between you and others in the branch – whether our employees or other customers. Floor markers are in place to remind us of this important preventative measure.

As always, we continue to offer alternative and digital banking options and encourage you to use these important channels for service.

Digital and Alternative Banking

  1. 24/7 Mobile App – Account access connecting you to multiple banking services.
  2. Online Bill Pay – Web-based payment portal accessed via mobile app and desktop browser.
  3. 24/7 ATMs – Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network.
  4. Tap-To-Pay – Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces.
  5. Debit Card/Credit Card – Remote purchasing capabilities if you are staying at home.
  6. 24/7 Telephone Banking – Access account functions directly from your phone. Call your local branch or 877-221-2050 and follow the prompts to get started.
  7. Online Banking – Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks.

As an essential business, we remain committed to serving you and our communities through financial service, guidance and assistance during this unprecedented time.

Stay healthy,

John R. Wilson
President

Reinstating Additional Lobby Services

June 2, 2020

Last week, Reliant began reopening lobbies with added precautions and limited hours, as part of a phased initiative to move towards our normal business model as we continue navigating through the COVID-19 pandemic.

As part of a phased plan to return our business model to normal, Reliant has begun to reopen lobbies – with added precautions and limited hours. Though all Reliant locations have maintained normal operating hours during the pandemic, the service model changed to drive thru, phone and digital access with lobby visits by appointment only.

On May 26, we reopened these branch lobbies with hours of 9 a.m. – 2 p.m.:

  • Ashland City Branch, 575 South Main Street, Ashland City
  • Chattanooga Branch, 633 Chestnut Street, Suite 100, Chattanooga
  • James Campbell Branch, 501 S. James Campbell Boulevard, Columbia
  • Maryland Farms Branch, 5109 Peter Taylor Park Drive, Suite 300, Brentwood
  • Nashville Pike Branch, 1204 Nashville Pike, Gallatin
  • Tradewinds Branch, 1929 Madison Street, Clarksville

And on Monday, June 8, we will reopen these lobbies with hours of 9 a.m. to 2 p.m.:

  • Centerville Branch, 314 N. Public Square, Centerville
  • Franklin Branch, 101 Creekstone Boulevard, Suite 100, Franklin
  • Kingston Springs Branch, 101 W. Kingston Springs Road, Kingston Springs
  • Madison Street Branch, 1430 Madison Street, Clarksville
  • Mt. Pleasant Branch, 105 Public Square, Mt. Pleasant
  • Murfreesboro Branch, 1835 East Northfield Boulevard, Murfreesboro
  • St. Bethlehem Branch, 2070 Wilma Rudolph Boulevard, Clarksville
  • Springfield Branch, 701 South Main Street, Springfield

All other branches maintain their altered service model of providing bank support via drive thru, phone and digital access with lobby visits by appointment only.

To help protect your health and safety – along with that of our employees and communities, please remember these alternative and digital banking options are available to make banking from home easy and convenient.

Digital and Alternative Banking

  1. 24/7 Mobile App – Account access connecting you to multiple banking services.
  2. Online Bill Pay – Web-based payment portal accessed via mobile app and desktop browser.
  3. 24/7 ATMs – Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network.
  4. Tap-To-Pay – Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces.
  5. Debit Card/Credit Card – Remote purchasing capabilities if you are staying at home.
  6. 24/7 Telephone Banking – Access account functions directly from your phone. Call your local branch or 877-221-2050 and follow the prompts to get started.
  7. Online Banking – Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks.

Please remember that if you visit a Reliant location, we have protective protocols in place for you to follow. This includes maintaining the recommended 6-foot physical distancing between you and others in the branch – whether our employees or other customers. To help us be mindful of this important preventative measure, floor markers have been placed.

Upon entering a branch, you may encounter health screening questions, and in addition, we are limiting the number of customers in the branch at any one time to reduce crowding. To help with this measure, we request that you only bring individuals with you if they are needed to complete the transaction. If maximum occupancy is reached at any location, an employee will be available at the door for check-in, and you may be asked to return to your vehicle until someone is available to assist you.

Thank you for your continued business. It is our pleasure to support your financial needs while providing you with a top-notch service experience.

Stay healthy,

DeVan Ard, Jr.
Chairman, President and CEO

Reliant Bancorp, Inc. Announces Rescheduled 2020 First Quarter Earnings Call

April 28, 2020

BRENTWOOD, Tenn.–(BUSINESS WIRE)– Reliant Bancorp, Inc. (the “Company”) (Nasdaq: RBNC), the parent company for Reliant Bank, announced today that the company had to postpone its conference call to discuss first quarter results due to a network outage at the conference call provider. The call has now been rescheduled for Tuesday, April 28, 2020 at 2:00 p.m. Central Time, and the earnings conference call will be broadcast live over the Internet at https://www.webcaster4.com/Webcast/Page/1855/33916. A link to these events can be found on the Company’s website at www.reliantbank.com under the tab for “Investor Relations.”

About Reliant and Reliant Bank

Reliant Bancorp, Inc. (Nasdaq: RBNC) is a Brentwood, Tennessee-based financial holding company which, through its wholly owned subsidiary Reliant Bank, operates banking centers in Cheatham, Davidson, Hamilton, Hickman, Maury, Montgomery, Robertson, Rutherford, Sumner, and Williamson counties, Tennessee. Reliant Bank is a full-service commercial bank that offers a variety of deposit, lending, and mortgage products and services to business and consumer customers. For additional information, locations, and hours of operation, please visit www.reliantbank.com.

DeVan Ard, Jr., Chairman, President and CEO, Reliant Bancorp, Inc. (615.221.2087)

Source: Reliant Bancorp, Inc.

Earnings Call Delayed

April 28, 2020
The earnings call scheduled at 9 a.m. CST on April 28, 2020, is delayed due to a technical issue with the call provider. New call details will be provided as soon as possible.

Gratitude and Hope

April 16, 2020

As we push through another week of the COVID-19 pandemic, hope is particularly relevant and necessary. The pandemic’s impact continues to affect our families, our businesses, our communities, and our way of life.

To those who are ill from the virus, we share our hope for a full recovery. We are inspired by the unwavering dedication of healthcare workers around the world who are caring for those in need, and we are grateful to so many others– from grocery store and pharmacy employees to postal workers and UPS drivers, who continue to serve us.

It is with special appreciation that we also recognize our Reliant employees who come to work each day to fulfill our commitment to you and continue meeting your financial needs. It is our goal to do everything possible to deliver the exceptional customer service you expect while keeping you and our employees safe.

Several features of the recently enacted CARES Act are rolling live this week, including:

Stimulus Checks

Check your online accounts for your stimulus check deposit. Last week, the first batch of stimulus payments were submitted to the Federal Reserve for ACH processing. A total of $81 million was transmitted over the weekend, with an effective payment date of April 15, 2020.  Payments are expected to process each Friday, and the IRS will soon have a resource available called “Get My Payment” that will allow taxpayers to track their Economic Impact Payment. According to the IRS, the website will be live mid-April at https://www.irs.gov/coronavirus/economic-impact-payments.

IRA Required Minimum Distributions and use of Retirement Funds

Individual Retirement Account (IRA) provisions are also part of the CARES Act and allow Required Minimum Distributions (RMDs) to be waived for IRA and 401(k) plans in 2020; however, you must contact your banker to request the RMD waiver. In addition, the CARES Act waives the 10% early withdrawal penalty for 401(k) distributions up to $100,000 for coronavirus-related purposes, retroactive to January 1. Withdrawals are still taxed, but taxes are spread over three years, or the taxpayer has the three-year period to roll it back over. These provision options require 401(k) plans to be amended with one of two choices on how the loans will work. Be sure to consult your tax advisor on these options.

IRA Required Minimum Distributions and use of Retirement Funds

Individual Retirement Account (IRA) provisions are also part of the CARES Act and allow Required Minimum Distributions (RMDs) to be waived; however, you must contact your banker to request the RMD waiver.  In addition, the CARES Act provides options to withdraw or borrow up to $100,000 for coronavirus-related purposes.  If you participate in a 401(k) Plan, or have assets in a former employer’s 401(k) Plan, the Plan’s recordkeeper will be able to advise on how to access your assets. Be sure to consult your tax advisor on these options.

As always, we remain committed to serving our customers and communities by providing essential financial services and account support. Reliant remains a strong financial institution on which our employees and customers can rely.  As an FDIC-insured financial institution, your funds on deposit remain safe and secure. Over the last 87 year – since 1933, no depositor has lost a penny of FDIC-insured funds.

We are well prepared to continue serving you through a variety of solutions that help you manage your financial needs without visiting a branch.

Digital and Alternative Banking

  • 24/7 Mobile App – Account access connecting you to multiple banking services.
  • Online Bill Pay – Web-based payment portal accessed via mobile app and desktop browser.
  • 24/7 ATMs – Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network.
  • Tap-To-Pay – Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces.
  • Debit Card/Credit Card – Remote purchasing capabilities if you are staying at home.
  • 24/7 Telephone Banking – Access account functions directly from your phone.
  • Online Banking – Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks.

Thank you for your business.

 

Be well.

DeVan Ard, Jr.

DeVan Ard, Jr.

Chairman, President and CEO

Debit Card Alert:

Reliant Bank takes every precaution to protect your accounts. Because of recurring fraud, Reliant Bank declines foreign debit card transactions and places a temporary hold on the card to prevent unauthorized activity on the account. When a hold is placed, you will be unable to use your debit card until you confirm the purchase is authorized by calling 1-800-262-2024 – 24 hours a day, 7 days a week.

To prevent this from occurring, please let Reliant Bank know when you plan travel to foreign countries.

Skimmer Alert:  

There is an increased amount of debit card fraud among our cardholders.  We believe skimmers are the cause of most of this fraud.  A skimmer is a device placed on an ATM, gas pump, or similar machine where a debit/ATM card is swiped.  When the card is swiped it passes through the skimmer and on to the actual card reader, therefore providing the criminal with all debit card info from the magnetic strip.  The cardholder is unsuspecting because their transaction completes successfully.  The criminal then removes the skimmer once it has gathered numerous cardholder’s information and in turn conducts fraudulent transactions against those cardholders.

Please be cognizant when swiping your card at ATMs and gas stations.  If anything looks suspicious or out of the ordinary, please do not use that terminal.

How to Protect Yourself From Fraud

• Your Debit Card – Reliant Bank works with our debit card provider to minimize our customers’ fraud exposure.  Our provider has a Fraud Management Team which monitors our customers’ accounts to assess any suspicious activity.  From time to time you may receive a call regarding your account activity.  This is a protective measure in order to verify transactions on your account.  The Fraud Management Team will never ask you for your account number, debit card number or PIN.  If you are contacted by the Fraud Management Team and still have questions about your account, please contact your Reliant Banker for assistance.

• Protect Yourself from Skimmers - A skimmer is a device placed on an ATM, gas pump, or similar machine where a debit/ATM card is swiped and is designed to steal customer information.  More info

• Protect Yourself from Phishing - Phishing is a tactic scammers use to obtain customer information by crafting an email which looks like it is being sent from a legitimate organization, but when in fact it directs you to a bogus website to download malware and/or viruses or attempts to entice you to reveal sensitive personal information.  More info

• Protect Yourself from Vishing - Vishing is another tactic scammers use by leaving a voice message on your phone with instructions to call, often times, a toll free number where they request credit card numbers, PINs and other sensitive personal information.  More info

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