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Alerts

Samsung A Series Alert

July 6, 2021

Effective immediately, “A” series Samsung phones (such as the Samsung Galaxy A01, Samsung Galaxy A11, etc.) will be unable to access Reliant’s mobile app. This is due to changes in the Android operating system that prevents “A” series phones from certification by our technology partner to work with our mobile app. As the app is updated, function may be restored. However, we cannot guarantee future certification. To determine if your device is affected, visit Settings/About Phone or Settings/System and note the model name and number.

Unfortunately, we are unable to provide any assistance with Reliant’s mobile app on Samsung “A” series phones. If you use a Samsung “A” series device, please access online banking using the web version at reliantbank.com.

 

 

Child Tax Credit

June 28, 2021

In March, President Biden signed the American Rescue Plan into law. Part of the plan included a temporary expansion of the child tax credit for 2021. Monthly payments for children 17 and younger will begin in July of 2021 for families that qualify. To check your eligibility visit the IRS website at https://www.irs.gov/credits-deductions/advance-child-tax-credit-eligibility-assistant 

Fraud Alert – Business Email Compromises

June 17, 2021

Cybercrime, ransomware, business email compromises, and all sorts of criminal activity are on the rise. Sadly, those committing these crimes are quite successful. That means, these criminals will continue to attack and exploit as long as there is money to gain. A recent FBI report indicates $4.2 billion dollars have been lost with 40% related to Business Email Compromise (BEC) incidents, and these statistics only represent incidents officially reported through the FBI’s cybercrime website. A BEC occurs when an unauthorized person gains access to a legitimate business email account, uses the access to monitor activities, and then sends fraudulent emails – often requesting transactions such as wire transfers, for personal gain.

If you are concerned about a BEC:

  1. Consult with your internal IT team or an outside cybersecurity consultant.
  2. Report your incident and suspicions to law enforcement. The FBI has a website (https://www.ic3.gov) specifically for reporting cybercrime.
  3. Change your computer, email, and online banking passwords immediately.
  4. Contact your banker as soon as possible so a notice can be placed on your account.
  5. If not already in place, turn on 2-factor authentication for access to your email accounts (and any other system for which you have a login)

As a community bank, Reliant cares about its customers. We encourage you to use these tips to protect yourself from this type fraud.

Personal Online Banking Update

June 17, 2021

On June 16, 2021 Reliant made an update to our personal online banking platform. If you currently login using the website (reliantbank.com), you do not need to take any action. If you have bookmarked the login page, please update your bookmark or favorite to the new URL.

New URL: https://retailonline.fiservapps.com/Login/064109044 

This change does not impact the mobile app, business online banking, the business mobile app, the credit card portal or the mortgage payment portal.

If you have any questions, please contact your banker.

Face Coverings No Longer Required

May 3, 2021

Effective Monday, May 3, face coverings are no longer required inside most Reliant branches. The exceptions are our Davidson County branches where face coverings are still required due to a countywide mask mandate that remains active.   

If you or someone around you is unwell or have been placed in quarantine, please don’t choose the lobby for service – use alternative solutions including telephone or online banking instead. 

The health and safety of our employees and customers remains a top priority. While inside a Reliant location, we ask you to please maintain 6-foot physical distancing between you and others in the branch – whether our employees or other customers. Floor markers are in place to remind us of this important preventative measure*. 

We continue to offer alternative and digital banking options and encourage you to use these important channels for service. 

Digital and Alternative Banking 

  1. 24/7 Mobile App – Account access connecting you to multiple banking services. 
  1. Online Bill Pay – Web-based payment portal accessed via mobile app and desktop browser. 
  1. 24/7 ATMs – Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network. 
  1. Tap-To-Pay – Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces. 
  1. Debit Card/Credit Card – Remote purchasing capabilities if you are staying at home. 
  1. 24/7 Telephone Banking – Access account functions directly from your phone. Call your local branch or 877-221-2050 and follow the prompts to get started. 
  1. Online Banking – Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks. 

We appreciate your business and your patience during this time. We look forward to seeing you soon.

*Face Coverings: 

Government orders may provide an exemption for small children and those unable to wear a face covering due to health reasons. We ask that everyone practice social distancing while visiting a Reliant location.  

*Preventative measure: 

The risk of contracting COVID cannot be completely eliminated. 

Debit Card Alert:

Reliant Bank takes every precaution to protect your accounts. Because of recurring fraud, Reliant Bank declines foreign debit card transactions and places a temporary hold on the card to prevent unauthorized activity on the account. When a hold is placed, you will be unable to use your debit card until you confirm the purchase is authorized by calling 1-800-262-2024 – 24 hours a day, 7 days a week.

To prevent this from occurring, please let Reliant Bank know when you plan travel to foreign countries.

Skimmer Alert:  

There is an increased amount of debit card fraud among our cardholders.  We believe skimmers are the cause of most of this fraud.  A skimmer is a device placed on an ATM, gas pump, or similar machine where a debit/ATM card is swiped.  When the card is swiped it passes through the skimmer and on to the actual card reader, therefore providing the criminal with all debit card info from the magnetic strip.  The cardholder is unsuspecting because their transaction completes successfully.  The criminal then removes the skimmer once it has gathered numerous cardholder’s information and in turn conducts fraudulent transactions against those cardholders.

Please be cognizant when swiping your card at ATMs and gas stations.  If anything looks suspicious or out of the ordinary, please do not use that terminal.

How to Protect Yourself From Fraud

• Your Debit Card – Reliant Bank works with our debit card provider to minimize our customers’ fraud exposure.  Our provider has a Fraud Management Team which monitors our customers’ accounts to assess any suspicious activity.  From time to time you may receive a call regarding your account activity.  This is a protective measure in order to verify transactions on your account.  The Fraud Management Team will never ask you for your account number, debit card number or PIN.  If you are contacted by the Fraud Management Team and still have questions about your account, please contact your Reliant Banker for assistance.

• Protect Yourself from Skimmers - A skimmer is a device placed on an ATM, gas pump, or similar machine where a debit/ATM card is swiped and is designed to steal customer information.  More info

• Protect Yourself from Phishing - Phishing is a tactic scammers use to obtain customer information by crafting an email which looks like it is being sent from a legitimate organization, but when in fact it directs you to a bogus website to download malware and/or viruses or attempts to entice you to reveal sensitive personal information.  More info

• Protect Yourself from Vishing - Vishing is another tactic scammers use by leaving a voice message on your phone with instructions to call, often times, a toll free number where they request credit card numbers, PINs and other sensitive personal information.  More info

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