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Alerts

IRS Error May Impact Individual Stimulus Payments

January 5, 2021

An IRS error may impact some Economic Impact Payments, also known as stimulus checks or stimulus payments. Available information suggests the IRS did not correctly apply a fix for payment errors uncovered during the first round of stimulus payments. Because of this, some individuals may not receive anticipated stimulus payment funds via direct deposit.  Additionally, the IRS may be unable to provide accurate information on the status of stimulus payments using their “Get My Payment” portal.

Unfortunately, Reliant is unable to provide information about individual stimulus payments to our account holders.

The Internal Revenue Service recommends visiting IRS.gov for the most current information on the second round of Economic Impact Payments rather than calling the agency, financial institutions or tax software providers.

If your expected payment was not direct deposited into your account, we recommend speaking with the IRS or your tax advisor. If you are eligible for a stimulus payment and have not received your full payment by the time you file your 2020 tax return, you may claim the Recovery Rebate Credit on your tax return.

We will continue to monitor the IRS response to this error and provide additional updates as information becomes available.

SolarWinds Security Breach

January 5, 2021

On Dec. 13, 2020, news broke of a significant security breach at SolarWinds. To mitigate any potential risks to the bank and its clients, Reliant’s security team immediately conducted a thorough investigation of all systems and found no evidence of any data compromise. As part of the investigative process, we followed the recommendations of U.S. Cybersecurity and Infrastructure Security Agency (CISA) and SolarWinds and shut down all SolarWinds services as a precautionary step until the proper patch was implemented.

Reliant Bank is committed to cyber security and has an active risk management program that monitors and patches its networks, thoroughly reviews and vets all vendors and works to ensure business continuity. We consider nothing more important than the security of customer information and proactively monitor all systems and vendors to ensure the safety of your data.

Q. Who is SolarWinds?

A. SolarWinds is a software company that helps businesses manage networks and information technology infrastructure.

Q. What is the SolarWinds Data Breach?

A. According to the SolarWinds website, SolarWinds was the victim of a cyberattack to its systems that inserted a vulnerability (SUNBURST) within the Orion® Platform software, Version 2019.4 HF 5, 2020.2 with no hotfix installed, and Version 2020.2 HF 1, which could potentially allow an attacker to compromise the server on which Orion products run. Complete details are available at https://www.solarwinds.com/securityadvisory.

Online Banking, Business Online Banking and the mobile app are intermittently unavailable

December 30, 2020

Update: Access has been fully restored.

We are aware of an issue causing Online Banking, Business Online Banking and the mobile app to be intermittently unavailable. Our technical teams are working to resolve this issue as quickly as possible. We apologize for the inconvenience and will provide an update when service is restored.

All Reliant Branch Lobbies Available by Appointment Only

December 16, 2020

Effective Thursday, December 17, 2020, access to any Reliant branch lobby will be available by appointment only. Branches with drive-thru services will remain available during regular business hours. In addition, Reliant requires a face mask/covering to be worn when inside any of our locations. This requirement extends to all employees, customers and vendors.

The health and safety of our employees, customers and communities remains Reliant’s top priority. We have protective protocols in place for in-branch visits to help decrease the risk of viral exposure and spread.

These safety measures include maintaining the recommended 6-foot physical distancing between you and others in the branch- whether our employees or other customers, frequent cleaning of high-touch surfaces with disinfectant, and requiring masks be worn while inside a Reliant location.

We apologize for the inconvenience, but we remain committed to protecting our employees and customers, including the most vulnerable members of the communities in which we serve. As case counts continue to rapidly increase, implementing these changes will also help prevent service disruptions.

Please remember account access remains easily available at reliantbank.com, the mobile app and Reliant ATMs. Should you need to make a lobby appointment, please call your local branch. Phone numbers are listed at here.

Additionally, these alternative and digital banking options are also available to make banking from home easy and convenient.

Digital and Alternative Banking

  1. 24/7 Mobile App – Account access connecting you to multiple banking services.
  2. Online Bill Pay – Web-based payment portal accessed via mobile app and desktop browser.
  3. 24/7 ATMs – Available at every Reliant Bank location and more than 32,000 surcharge-free ATMs nationwide through the MoneyPass® network.
  4. Tap-To-Pay – Apple Pay®, Google PayTM or Samsung Pay® via your connected Reliant Bank account. Use your smartphone to pay at participating merchants to avoid contact with high-touch surfaces.
  5. Debit Card/Credit Card – Remote purchasing capabilities if you are staying at home.
  6. 24/7 Telephone Banking – Access account functions directly from your phone. Call your local branch or 877-221-2050 and follow the prompts to get started.
  7. Online Banking – Desktop or mobile access allowing you to check balances, view statements, transfer funds, and other tasks.

We appreciate your business and your trust.  You can rely on us to do what it takes to keep our communities safe, while continuing to provide critical financial servicing.

Branch Lobbies Available by Appointment Only

December 9, 2020

Effective Monday, December 14, 2020, the following branch lobbies will be available by appointment only: 

  • Thompson’s Station 
  • Maryland Farms 
  • Kingston Springs 
  • Capitol View (no drive-thru) 
  • RiverBend 

These branches will continue to offer drive-thru services during normal business hours.  

We apologize for any inconvenience. 

Debit Card Alert:

Reliant Bank takes every precaution to protect your accounts. Because of recurring fraud, Reliant Bank declines foreign debit card transactions and places a temporary hold on the card to prevent unauthorized activity on the account. When a hold is placed, you will be unable to use your debit card until you confirm the purchase is authorized by calling 1-800-262-2024 – 24 hours a day, 7 days a week.

To prevent this from occurring, please let Reliant Bank know when you plan travel to foreign countries.

Skimmer Alert:  

There is an increased amount of debit card fraud among our cardholders.  We believe skimmers are the cause of most of this fraud.  A skimmer is a device placed on an ATM, gas pump, or similar machine where a debit/ATM card is swiped.  When the card is swiped it passes through the skimmer and on to the actual card reader, therefore providing the criminal with all debit card info from the magnetic strip.  The cardholder is unsuspecting because their transaction completes successfully.  The criminal then removes the skimmer once it has gathered numerous cardholder’s information and in turn conducts fraudulent transactions against those cardholders.

Please be cognizant when swiping your card at ATMs and gas stations.  If anything looks suspicious or out of the ordinary, please do not use that terminal.

How to Protect Yourself From Fraud

• Your Debit Card – Reliant Bank works with our debit card provider to minimize our customers’ fraud exposure.  Our provider has a Fraud Management Team which monitors our customers’ accounts to assess any suspicious activity.  From time to time you may receive a call regarding your account activity.  This is a protective measure in order to verify transactions on your account.  The Fraud Management Team will never ask you for your account number, debit card number or PIN.  If you are contacted by the Fraud Management Team and still have questions about your account, please contact your Reliant Banker for assistance.

• Protect Yourself from Skimmers - A skimmer is a device placed on an ATM, gas pump, or similar machine where a debit/ATM card is swiped and is designed to steal customer information.  More info

• Protect Yourself from Phishing - Phishing is a tactic scammers use to obtain customer information by crafting an email which looks like it is being sent from a legitimate organization, but when in fact it directs you to a bogus website to download malware and/or viruses or attempts to entice you to reveal sensitive personal information.  More info

• Protect Yourself from Vishing - Vishing is another tactic scammers use by leaving a voice message on your phone with instructions to call, often times, a toll free number where they request credit card numbers, PINs and other sensitive personal information.  More info

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